Customer Service Pro — In-Book Sales Growth

Nickdemaio; Richboro (PA); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k)

Bonus based on performance

Competitive salary

Opportunity for advancement

Paid time off

Training & development

Job summary

Nick DeMaio State Farm in Richboro is looking for a Customer Service Representative who values exceptional service and customer relationships. This role involves handling policy inquiries, assisting with claims, and generating sales through a service-oriented approach.

The ideal candidate should possess strong communication skills, a detail-oriented mindset, and the ability to build lasting client relationships. Candidates are expected to obtain necessary insurance licenses with agency support before starting.

Qualifications

• Strong customer service and relationship-building skills.
• Excellent communication and interpersonal abilities.
• Detail-oriented with strong organizational and multitasking skills.
• Problem-solving mindset with a focus on customer experience.
• Comfortable discussing coverage options.

Responsibilities

• Provide exceptional service to new and existing policyholders.
• Answer customer inquiries and provide clear policy information.
• Assist with policy changes and account updates.
• Support customers through claims-related questions.
• Build strong relationships to support retention.
• Identify opportunities for in-book sales.

Skills

Customer service skills

Communication skills

Problem-solving

Organizational skills

Job description

Nick DeMaio State Farm in Richboro is looking for a Customer Service Representative who values exceptional service and customer relationships. This role involves handling policy inquiries, assisting with claims, and generating sales through a service-oriented approach.

The ideal candidate should possess strong communication skills, a detail-oriented mindset, and the ability to build lasting client relationships. Candidates are expected to obtain necessary insurance licenses with agency support before starting.