Customer Service

State Farm Insurance Companies; Ephrata (Lancaster County); On-site; USD 38,000 - 48,000; Full time

Benefits offered by this job

SIMPLE IRA

Paid time off

Growth opportunities

Job summary

State Farm Agency in Ephrata, PA is seeking a friendly Customer Service Representative to deliver exceptional service and build lasting relationships with clients. This role focuses on helping customers understand their insurance options and ensuring a positive experience.

Responsibilities include answering phones, greeting clients, establishing relationships, processing inquiries about policies, billing, changes, transfers and claims, and educating customers through a needs-based approach.

Qualifications

• Sales experience preferred.
• Excellent written and verbal communication.
• Self-motivated and proactive.
• Detail oriented with strong organizational skills.
• Able to work well in a team.
• Ability to assess customer needs via effective interviews.
• Able to relate to customers and explain options.
• Property Casualty license and Life/Health licenses must be obtainable.

Responsibilities

• Answer phones and greet clients.
• Establish customer relationships and follow up.
• Provide prompt, accurate, friendly service including policies, billing, changes, transfers and claims.
• Educate customers about insurance options using needs-based review.

Skills

Sales experience

Communication skills

Self-motivated

Detail oriented

Problem solving

Team player

Interviewing customers

Customer relations

Job description

Chris Skundrich - State Farm Agency, located in Ephrata, PA is currently looking for a talented, caring, professional to join our team as a Customer Service Representative. This is a position focused on Customer Service for a well-established State Farm Agent.

If you have a talent for customer care and understand the needs and motivations of people, we want you on our team! As our Customer Service Representative, you’ll work to inspire customer loyalty and significantly enhance the overall State Farm Insurance customer experience.

Responsibilities include but not limited to:

• Answer phones and greet clients
• Establish customer relationships and follow up with customers, as needed
• Provide prompt, accurate, and friendly customer service. Service can include responding to inquiries regarding insurance availability, eligibility, coverages, policy changes, transfers, claim submissions, and billing clarification
• Use a customer-focused, needs-based review process to educate customers about insurance options

You will receive:

• Salary base $38,000 to $48,000 depending on licensing and experience
• Paid Time Off (personal/sick days and major holidays)
• SIMPLE IRA
• Growth potential/Opportunity for advancement within my office

Requirements:

• Sales experience (outside sales or inside sales representative, retail sales associate, or telemarketing) preferred
• Excellent communication skills - written, verbal and listening
• Self-motivated
• Detail oriented
• Proactive in problem solving
• Ability to work in a team environment
• Ability to assess customer needs and conduct effective interviews
• Ability to effectively relate to a customer
• Property Casualty license (must be able to obtain)
• Life and Health license (must be able to obtain)

This position is with a State Farm independent contractor agent, not with State Farm Insurance Companies. Employees of State Farm agents must be able to successfully complete any applicable licensing requirements and training programs. State Farm agents are independent contractors who hire their own employees. State Farm agents’ employees are not employees of State Farm.