Customer Operations Associate

Marquee Staffing; Laguna Hills (CA); On-site; USD 52,000 - 78,000; Full time

Job summary

Marquee Staffing is seeking a Customer Operations Associate in the South Orange County area to support onboarding, account management, and day-to-day customer service operations in the medical device industry.

You will coordinate equipment agreements, assist with installations and shipments, process orders, and respond to inquiries while maintaining accurate records and driving process improvements. Strong communication and organization are essential.

Qualifications

• Associate's degree, bachelor's degree, or equivalent experience in a business-related field.
• Minimum of 2 years in customer service, sales support, coordination, or similar roles in medical/technical devices.
• Excellent customer service, interpersonal, and verbal communication skills.
• Strong organizational skills with multi-tasking ability.
• Ability to work under pressure, adapt to change, and resolve issues.

Responsibilities

• Coordinate onboarding and equipment agreements with cross-functional teams.
• Process orders and RMAs; provide pricing, shipping dates, and order statuses.
• Maintain accurate records in the Customer Portal, Salesforce, and internal systems.
• Identify opportunities to improve service procedures and workflows.
• Collaborate with internal teams to meet department goals and quality guidelines.

Skills

Customer service

Account management

Communication skills

Problem-solving

Organizational skills

Team collaboration

Education

Associate's or Bachelor's degree

Tools

Salesforce

Microsoft Office

CRM systems

Job description

Customer Operations Associate (direct hire) South Orange County Area

We are seeking a customer-focused and detail-oriented Customer Operations Associate to support customer onboarding, account management, and day-to-day customer service operations within the medical device industry. This position plays an important role in delivering an exceptional customer experience by coordinating equipment agreements, supporting product installations and shipments, processing customer orders, and responding to customer inquiries. The ideal candidate is highly organized, adaptable, and proactive, with strong communication and problem-solving skills. This individual will work closely with internal departments and external customers to ensure smooth operations, timely service, and continuous process improvement.

Key Responsibilities

Customer Onboarding & Operational Support

Coordinate the execution of equipment agreements and support new customer onboarding activities. Collaborate with cross-functional teams to ensure a smooth onboarding experience for new customers. Assist in managing installation schedules to support timely equipment shipments, deliveries, and customer training. Identify scheduling or operational challenges, troubleshoot issues, and adjust plans quickly to minimize disruptions. Provide timely internal support for product-related requests and customer needs. Maintain effective communication between customers and internal departments to ensure expectations and timelines are met.

Customer Service & Account Support

Process and coordinate customer orders and Return Merchandise Authorizations (RMAs). Provide customers with accurate information regarding product pricing, shipping dates, anticipated delays, and order status. Assist customers with product information, general inquiries, and service-related requests. Maintain accurate customer records and account information within the Customer Portal, Salesforce, and other internal systems. Resolve customer concerns professionally and efficiently while maintaining a positive customer experience. Identify opportunities to improve customer service procedures, workflows, and internal processes.

Additional Responsibilities

Collaborate with internal teams to support departmental goals and overall business objectives. Follow established Quality System procedures, company policies, and operational guidelines. Maintain accurate records and documentation related to customer interactions and operational activities. Perform additional duties and responsibilities as assigned by the supervisor.

Required Qualifications

Associate's degree, bachelor's degree, or equivalent experience in a business-related field.

Minimum of 2 years of experience in customer service, sales support, coordination, or a similar role within the medical device or technical device industry.

Excellent customer service, interpersonal, and verbal communication skills.

Strong organizational skills with the ability to manage multiple tasks and shifting priorities.

Ability to work effectively under pressure, adapt quickly to changing circumstances, and resolve problems or conflicts.

Strong analytical thinking, problem-solving, and communication skills.

Self-motivated, resourceful, and proactive approach to daily responsibilities.

Ability to communicate persuasively and professionally with customers and internal stakeholders.

Strong teamwork skills and the ability to follow established company policies, procedures, and business strategies.

Preferred Qualifications

Proficiency with Microsoft Windows and Microsoft Office applications, including Excel, Word, and Outlook.

Experience using Salesforce or similar Customer Relationship Management (CRM) platforms.

Familiarity with customer portals, order management systems, or RMA processing.

Ability to quickly learn and adapt to new software, systems, and operational processes.

Previous experience supporting customer onboarding, equipment installations, or product delivery coordination #MS-DH