Medical Customer Service Representative - Remote

Supreme Doctor Consultants; Los Angeles (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A medical consulting firm is seeking a Medical Customer Service Representative to join their remote team. This role involves answering inbound calls from patients, managing their orders, and providing solutions to inquiries. Strong listening and communication skills are vital, along with experience in customer service and the ability to multitask. Bilingual English/Spanish speakers are a plus. This position offers the opportunity to work from home while assisting patients effectively.

Qualifications

• 3 years of call center, data entry, and medical background experience.
• Ability to handle stressful situations appropriately.

Responsibilities

• Assist patients in the new/reorder process.
• Manage large amounts of inbound calls in a timely manner.
• Identify patient needs and provide solutions.
• Process orders using Byram system.
• Recommend additional products to customers.

Skills

Listening skills

Verbal communication

Written communication

Data entry skills

Customer service knowledge

Adaptability

Multi-tasking

Bilingual English/Spanish

Tools

Byram customized system (ERP)

Job description

Medical Customer Service Representative - Remote

Job Openings Medical Customer Service Representative - Remote

About the job Medical Customer Service Representative - Remote

As a Medical Supply Customer Service Representative you will be answeringinbound calls from patients who want to place orders, respond toinquiries, manage complaints, troubleshoot significant customer serviceproblems, and provide general information. You will be a member of theprimary contact team for consumers interested in the products we offerand will be responsible for assisting them in completing purchasesonline and over the phone. You will also inform customers of the productterms and features and project a professional company image throughvoice and online interactions.

Responsibilities and Duties

• Assist Patient's in the new/reorder process
• Managing large amounts of inbound calls in a timely manner
• Identifying patients needs, clarify information, research every issue and providing solutions
• Evaluate patient's demographics and information as needed to complete requested orders
• Process orders using Byram customized system (ERP)
• Maintain patient's records by updating account information
• Recommend additional products that may be necessary or available to the customer

Qualifications and Skills

• Superior listening, verbal, and written communication skills
• Excellent data entry and typing skills
• Knowledge of customer service practices and principles
• Ability to handle the stressful situation appropriately
• Customer focus and adaptability to different personality types
• Ability to multi-task, set priorities and manage time effectively
• 3 years of call center, data entry and medical background experience
• Bilingual English/Spanish speakers a plus