Customer Service Representative (Remote After 3 Months of Training)

Performance Home Medical; Houston (TX); Remote; USD 30,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated individual to join our Customer Service Team in the Call Center. You will handle calls from patients, providers and referrals, provide product information, and assist with resupply and private pay items.

We value reliability, attention to detail and teamwork, offering comprehensive onboarding and a supportive, performance-focused culture with extensive benefits.

Qualifications

• Experience in healthcare customer service preferred but not required.
• Background in medical equipment preferred.
• Reliable, detail oriented and able to multitask.
• Strong communication with patients, referral sources, and insurers.
• Proficient with computers and phone systems.

Responsibilities

• Answer incoming calls from Sleep, Providers and Scheduling queue.
• Maintain knowledge of PHM products.
• Educate callers on resupply and private pay items.
• Process supply orders accurately and promptly.
• Collaborate with PHM teams to support patients.
• Meet performance metrics like calls handled and average handle time.
• Troubleshoot patient equipment issues.
• Operate phone systems professionally.
• Communicate clearly, verbally and in writing.
• Be a team player and maintain a positive attitude.
• Prioritize documentation and organization.
• Experience with PAP equipment preferred.
• Type at least 30 words per minute.

Skills

Customer service

Healthcare knowledge

Communication skills

De-escalation

Multitasking

Problem solving

Team player

Typing speed

Job description

Performance Home Medicalhas been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team in our Call Center. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner
• Maintain a current knowledge of products offered by PHM.
• Proactively offers and educates callers on resupply and private pay items sold by PHM.
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.
• Collaborate with other PHM employees/departments to provide exceptional support to patients.
• Meet key performance metrics, including calls handled, average handled time and productivity.
• Other tasks that may be assigned by direct supervisor or manager, as needed.
• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Procuring and completing any necessary documentation required.
• Prior knowledge/hands-on experience with PAP equipment – Preferred.
• Ability to type minimum of 30 words per min.