Customer Service & Home Improvement Specialist

Lowe's Companies, Inc.; Pembroke (MA); On-site; USD 22,000 - 23,000; Part time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matched 401(k)

Employee Stock Purchase Program

10% Associate Discount

Job summary

Lowe’s is seeking a Customer Service Associate in Massachusetts to welcome customers, help them find products, and ensure a smooth shopping experience in departments like Appliances, Hardware, or Tools. The role involves assisting customers, stocking, and processing orders with flexibility for part-time schedules.

Ideal candidates may have basic computer and mobile tech experience, the ability to lift up to 25 pounds, and strong communication skills.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation
• Bi-lingual skills (preferred)
• Certification in trade related to department (e.g., hardware, kitchen, plumbing, electrical, lawn and garden, and lumber/building materials) (preferred)

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Job description

Lowe’s is seeking a Customer Service Associate in Massachusetts to welcome customers, help them find products, and ensure a smooth shopping experience in departments like Appliances, Hardware, or Tools. The role involves assisting customers, stocking, and processing orders with flexibility for part-time schedules.

Ideal candidates may have basic computer and mobile tech experience, the ability to lift up to 25 pounds, and strong communication skills.