Customer Service Pro — Home Improvement Growth

Lowe's Companies, Inc.; Plainville (MA); On-site; USD 47,279,000 - 49,285,000; Full time

Benefits offered by this job

Health insurance options

Tuition assistance program

Company-matching 401(k) and EmployeeS

10% Associate Discount

Track to the Trades program

Job summary

Lowe’s Companies, Inc. is hiring a Customer Service Associate in Massachusetts. You will greet customers, help them locate products, and ensure timely delivery and checkout.

The role involves assisting across departments, stocking, and providing friendly, informed service to support home improvement needs. Ideal candidates have basic computer and retail tech experience, can stand for long periods, lift up to 25 lbs, and may benefit from bilingual skills.

Qualifications

• 6 Months Experience using a computer, including inputting, accessing, modifying, or outputting information
• 6 Months Experience using common retail technology, such as smart phones and tablets
• Reading, writing, and performing basic arithmetic (addition and subtraction)
• Able to perform duties that may require prolonged standing, sitting, and other activities necessary to perform job duties
• Minimally lift 25lbs unassisted or over 25lbs with or without an accommodation

Responsibilities

• Welcome customers to Lowe’s, answer questions, and deliver friendly and professional customer service
• Assist customers with locating and handling merchandise
• Down stock merchandise by looking for empty areas on shelves and replenishing supplies
• Process orders and deliveries accurately so customers receive merchandise as expected and on time
• Cross-functionally train in other areas of the store to help deliver the best customer service
• Prepare merchandise in your department based on customer needs (e.g., tint and mix paint, cut and thread pipe, cut and bundle wood, cut drywall, cut blinds)
• Guide customers through shopping or checkout
• Complete other duties as assigned

Skills

Basic computer skills

Retail tech familiarity

Basic math

Lifting 25 lbs

Mobility and standing

Tools

Retail devices

Job description

Lowe’s Companies, Inc. is hiring a Customer Service Associate in Massachusetts. You will greet customers, help them locate products, and ensure timely delivery and checkout.

The role involves assisting across departments, stocking, and providing friendly, informed service to support home improvement needs. Ideal candidates have basic computer and retail tech experience, can stand for long periods, lift up to 25 lbs, and may benefit from bilingual skills.