Customer Service Front Desk Representative - Lyons, Illinois

Performance Home Medical; Lyons (IL); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical in Lyons, IL is seeking a motivated Front Desk CSR to join our Customer Service Team. You will assist patients, manage walk-ins, check-ins for appointments, and answer calls with professional courtesy in a fast-paced medical equipment setting.

The role emphasizes reliability, attention to detail, multitasking, and strong people skills to coordinate with patients, referral sources, and insurance companies.

Qualifications

• Must be responsible, reliable, detail oriented and able to multitask in a fast-paced environment.
• Good people skills to deal with patients, referral sources, and insurance companies.
• Healthcare customer service background or related education is a plus but not required.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges or questions regarding equipment.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks assigned by supervisor or manager.
• Will provide on the job training.

Skills

Customer service

Communication

Multitasking

Detail orientation

Reliability

Professionalism

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.
At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.
We are seeking a motivated, high energy, individual to join our Customer Service Team as a Front Desk CSR. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.
We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.
Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training