Care Team Call Center Representative

Performance Home Medical; Houston (TX); On-site; USD 34,000 - 42,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

401k

Employee Assistance Program (EAP)

8 paid holidays

Job summary

Performance Home Medical is seeking a motivated, high-energy individual to join our Customer Service Team in the Call Center in Houston. The role focuses on courteous handling of calls from patients, providers and scheduling, with training offered for medical equipment knowledge and PHM products.

The ideal candidate is responsible, reliable, and detail oriented, capable of multitasking in a fast-paced environment, and able to interact with patients, referral sources, and insurers by phone and

Qualifications

• Previous professional experience or educational background in healthcare customer service or is a plus but not required.
• Background in medical equipment preferred but we will train the right candidate.
• Must be responsible, reliable and detail oriented.
• Ability to deal with patients, referral sources, and insurance companies on phone and internet.

Responsibilities

• Answer incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner.
• Maintain a current knowledge of products offered by PHM.
• Proactively offer and educate callers on resupply and private pay items sold by PHM.
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.
• Collaborate with other PHM employees/departments to provide exceptional support to patients.
• Meet key performance metrics, including calls handled, average handled time and productivity.
• Other tasks assigned by direct supervisor or manager, as needed.

Skills

Customer service

Multitasking

Communication skills

People skills

Reliability

Detail orientation

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team in our Call Center. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We've got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Answering incoming calls from Sleep, Providers and Scheduling queue in an efficient and courteous manner
• Maintain a current knowledge of products offered by PHM.
• Proactively offers and educates callers on resupply and private pay items sold by PHM.
• Generate new supply orders and process them according to procedure, ensuring timely and accurate resupply for patients.
• Collaborate with other PHM employees/departments to provide exceptional support to patients.
• Meet key performance metrics, including calls handled, average handled time and productivity.
• Other tasks that may be assigned by direct supervisor or manager, as needed.