Customer Service Front Desk Representative - Lyons, Illinois (53660)

Performance Home Medical; Lyons (IL); On-site; USD 51,577,000 - 57,308,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical in Lyons, IL is seeking a Front Desk CSR to join our Customer Service Team. You will handle walk-ins, check-in for appointments, and coordinate with clinicians, referral sources, and insurance companies.

We value reliability, empathy, and strong communication in a fast-paced healthcare environment. Training is provided; prior healthcare customer service is a plus, and a positive, detail-oriented attitude is essential.

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to patient care.
• Responsible and reliable and able to multitask.
• Fast learner and team player with a positive attitude.
• Skilled in de-escalation and problem solving for patient issues.
• Strong verbal and written communication skills.
• Organized and detail oriented, with scheduling ability.
• Ability to type at least 30 WPM.

Responsibilities

• Assist walk-in patients with check-in for appointments and questions.
• Explain insurance coverage criteria to dispense correct information.
• Professionally and courteously approach patients.
• Daily scanning and routing/reconciliation of tickets.
• Answer incoming calls efficiently and courteously.
• Perform other tasks assigned by supervisor or manager.
• Provide on-the-job training as needed.

Skills

Technologically proficient

Compassionate and empathetic

Responsible and reliable

Quick learner

Team player

De-escalation skills

Troubleshooting patient issues

Operate phone systems

Excellent communication

Problem solver

Organized and detail oriented

Scheduling patient appointments

Typing speed 30 WPM

Tools

Phone systems

Job description

Job Details

Job Location: Lyons, Illinois - Lyons, IL 60534

Position Type: Full Time

Salary Range: $18.00 - $20.00 Hourly

Job Category: Customer Service

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Front Desk CSR. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including.

• Medical
• Dental
• Vision
• Life
• AD&D
• 401k
• EAP
• 8 paid holidays

and more.

We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Qualifications

• Technologically proficient with strong computer skills.
• Compassionate and empathetic with a commitment to providing the highest level of patient/customer care.
• Responsible and reliable.
• Quick learner.
• Team player that will contribute to a professional and fun working environment.
• Skilled in the art of de-escalation when problems arise.
• Troubleshooting patient issues with equipment, in person and over the phone.
• Operate phone systems in a professional manner.
• Excellent communication skills, both verbal and written.
• Problem solver with a demonstrated track record of high performance.
• Positive attitude and a willingness to assist the team as needed.
• Highly organized and detail oriented.
• Scheduling patient appointments and assisting Clinicians as directed.
• Ability to type minimum of 30 words per min.