Branch Office Specialist - Chicago, IL

Performance Home Medical; Chicago (IL); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life

AD&D

401k

EAP

8 paid holidays

Job summary

Performance Home Medical in the United States seeks a Branch Office Specialist to join the Customer Service Team. You will greet patients, handle check-ins, re-supplies, and questions about equipment, and communicate with referral sources and insurance companies by phone and email.

The role emphasizes accuracy, reliability, detail orientation, multitasking in a fast-paced setting, and providing friendly, professional service.

Qualifications

• Must have strong customer service skills and be comfortable dealing with patients, referral sources, and insurers.
• Experience in healthcare customer service is a plus but not required.

Responsibilities

• Assist walk-in patients with check-in for appointments, re-supplies, challenges, or questions about equipment.
• Understand insurance coverage criteria to provide accurate information to patients.
• Maintain a professional and courteous demeanor with all patients.
• Daily scanning and organization of paperwork and tickets.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls efficiently and courteously.
• Perform other tasks as assigned by supervisor or manager.
• On-the-job training will be provided.

Skills

Customer service

Healthcare customer service

Job description

Performance Home Medical has been a leader in providing quality products and services since 1995.

At Performance Home Medical, our patients come first. Using the latest technology and best clinical support, we help our patients take control of their conditions and live longer and healthier.

We are seeking a motivated, high energy, individual to join our Customer Service Team as a Branch Office Specialist. As a part of our Customer Service team, you must be responsible, reliable, detail orientated and can multitask in a fast-paced environment. You must also have good people skills to deal with patients, referral sources, and insurance companies on the phone and internet. Previous professional experience or educational background in healthcare customer service or is a plus but not required. A background in medical equipment preferred but we will train the right candidate.

We’ve got a fun, positive, performance-oriented team with a great culture and offer an extensive benefits package including Medical, Dental, Vision, Life, AD&D, 401k, EAP, 8 paid holidays and more. We also offer a comprehensive onboarding and training program to help ensure your success.

Job descriptions and needs would entail but not limited to:

• Assist with walk-in patient with check in for appointments, re-supplies, challenges, or questions they may have regarding their equipment, or any inquires.
• Understand insurance coverage criteria to dispense correct information to the patient.
• Approach each patient in a professional and courteous manner.
• Daily scanning.
• Routing and reconciliation of undetermined tickets.
• Answer incoming phone calls in an efficient and courteous manner.
• All other tasks that may be assigned by the direct supervisor or manager.
• Will provide on the job training

Benefits

• Medical
• Dental
• Vision
• Life
• AD&D
• 401k
• EAP
• 8 paid holidays
• comprehensive onboarding and training program to help ensure your success.