Customer Service & Financial Solutions Specialist

CCF Family of Brands; Saginaw (MI); On-site; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand training

Leadership development program

Performance-based advancement

Educational reimbursement

Medical insurance options with telemed

401(k) with company match

Life and AD&D insurance

Voluntary benefits (dental, vision, or

PT0 starting 12 days

Casual dress code

Job summary

Check Into Cash is seeking a Customer Service Representative in Saginaw, MI. You will assist customers with transactions, provide personalized financial solutions, and contribute to a high‑quality in‑store experience.

The role emphasizes accuracy, relationship building, and ongoing training to support long‑term growth within our brand family. The position requires a full‑time in‑person schedule, a focus on customer service, and the ability to handle multiple tasks in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent verbal and written communication with customers.
• Attention to detail and accurate data entry.
• Proficient with phones, POS, Microsoft Office and computer systems.
• Must be at least 18 (19 in Alabama); background check required.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information in a POS system with precision.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing appointments.
• Maintain store appearance and compliance with security procedures.

Skills

Customer service

Cash handling

Communication

POS system

Data entry

Bilingual English/Spanish

Education

High school diploma or equivalent

Tools

Microsoft Office

POS system

Job description

Check Into Cash is seeking a Customer Service Representative in Saginaw, MI. You will assist customers with transactions, provide personalized financial solutions, and contribute to a high‑quality in‑store experience.

The role emphasizes accuracy, relationship building, and ongoing training to support long‑term growth within our brand family. The position requires a full‑time in‑person schedule, a focus on customer service, and the ability to handle multiple tasks in a fast-paced environment.