Customer Service & Financial Solutions Specialist

CCF Family of Brands; Lexington (KY); Hybrid; USD 31,000 - 34,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system

Cross-brand opportunities

Educational reimbursement

Medical insurance options

401(k) Retirement with company match

Life and AD&D insurance

Flexible benefits package

Employee assistance program

Discount marketplace

Job summary

Check Into Cash in Lexington, KY is seeking a Customer Service Representative to support customers with in-store transactions and financial services. You will uphold accurate data entry, operate a POS system, and provide a friendly, professional experience.

The role emphasizes on-site presence, training, and opportunities for growth within a fast-paced retail environment. A full-time schedule includes weekend shifts and adherence to store policies.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required and conducted in accordance with applicable law.
• Ability to meet the physical demands of this position, including standing, lifting up to 25 pounds, and moving inside and outside the store.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a POS system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Attend in-store events and maintain store appearance and cleanliness.
• Follow security protocols and basic opening/closing procedures.

Skills

Communication skills

Attention to detail

Data entry

Customer service

Multi-tasking

Education

High School Diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Lexington, KY is seeking a Customer Service Representative to support customers with in-store transactions and financial services. You will uphold accurate data entry, operate a POS system, and provide a friendly, professional experience.

The role emphasizes on-site presence, training, and opportunities for growth within a fast-paced retail environment. A full-time schedule includes weekend shifts and adherence to store policies.