Customer Care & Cash Services Specialist

CCF Family of Brands; Mobile (AL); Hybrid; USD 17,000 - 24,000; Full time

Benefits offered by this job

Paid on-the-job training

Learning management system access

Cross-brand career paths

Educational reimbursement

Medical insurance options

Paid time off 12 days

Job summary

Check Into Cash in Mobile, AL is seeking a Customer Service Representative to help people access financial solutions when they need them most. You will build connections with customers, process transactions such as check cashing, money transfers, and payments, and deliver an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and development as part of a high-performance team with opportunities for advancement across the brand family.

Qualifications

• A high school diploma or equivalent.
• Excellent verbal and written communication skills, plus professional demeanor with customers and colleagues.
• Meticulous attention to detail and ability to accurately enter data.
• Proficiency in using phones, POS system, Microsoft Office, and other computer systems.
• Must be at least 18 years of age (19 in Alabama).
• Background check required. All background checks are conducted, and their results are considered, in accordance with applicable law.

Responsibilities

• Connect with customers to cultivate lasting relationships that drive repeat business.
• Review, validate, and process customer transactions with accuracy.
• Maximize customer success by offering personalized financial services that fit their lifestyle.
• Enter and maintain customer information with precision and integrity into a Point of Sale (POS) system.
• Build new business by completing daily call campaigns.
• Assist in customer account management and collections by accepting payments and managing customer appointments.
• Perform duties outside of the office, where applicable, including on site vehicle appraisals, store errands, and external marketing. Participate in in-store and community events.
• Maintain internal and external store appearance and meet cleanliness standards to enhance customer experience.
• Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer, as needed.
• Uphold compliance with Company policies and procedures, and all relevant local, state, and federal laws and regulations.
• Engage in ongoing training and stay current on product and process changes.
• Work efficiently in a dynamic and fast-paced environment and effectively navigate multiple tasks with ease to meet individual and team performance standards.
• Conduct additional tasks as directed by leadership.
• Maintain a full‑time work schedule with regular, in‑person attendance, including weekends. A full‑time work schedule for this position includes, at a minimum, 40 hours per week.

Skills

High school diploma

Communication skills

Data entry

POS system

MS Office

18+ years old

Background check

Physical stamina

Education

High school diploma or equivalent

Tools

POS system

Microsoft Office

Job description

Check Into Cash in Mobile, AL is seeking a Customer Service Representative to help people access financial solutions when they need them most. You will build connections with customers, process transactions such as check cashing, money transfers, and payments, and deliver an exceptional in-store experience.

This entry-level role includes hands-on training, coaching, and development as part of a high-performance team with opportunities for advancement across the brand family.