Customer Service & Estimating

Superior Industries Inc; Morris (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly paycheck

Medical insurance

Dental and vision insurance

Life insurance

Short/long-term disability

401K with company match

Spot bonuses

Job summary

Superior Industries Inc is seeking a detail-oriented Customer Service Estimator in Morris, MN. You will quote accurately, process orders, and keep customers informed throughout the sales cycle. You will work with distributors, end users, and internal teams to ensure precise product information and timely deliveries.

Experience with MS Excel, ERP Sales Modules, and Salesforce is valued. The role offers a Monday–Friday schedule and benefits including health coverage and a 401(k) plan.

Qualifications

• Demonstrated ability to lead, influence others, and build strong relationships.
• Strong multitasking skills with excellent organizational abilities.
• Solid mechanical understanding and above-average math skills.
• Proficient with Windows software including MS Excel, ERP Sales Modules, and Salesforce.

Responsibilities

• Develop accurate quotes by responding to inquiries and providing detailed product information.
• Process customer orders and coordinate with Engineering, Transportation, and Production to finalize specs.
• Maintain regular communication with customers and dealers about quotes, orders, and delivery schedules.
• Use product knowledge to recommend solutions and refine quotes to reflect special requirements.

Skills

Lead & influence

Multitasking

Mechanical understanding

Conflict resolution

MS Excel

Tools

Salesforce

ERP Sales Modules

Job description

As a Customer Service Estimator at Superior Industries, you will play a critical role in our sales process, ensuring that customers receive accurate quotes and high-quality service. You will work closely with distributors, end users, and customers to provide detailed product information and assist in processing orders, while maintaining strong communication and attention to detail.

We are looking for a highly motivated and detail-oriented Customer Service Estimator to join our team. As a key player in our sales process, you will:

• Develop Accurate Quotes: Respond to sales inquiries from distributors, end users, and potential customers by providing precise quotes and detailed product information across all our equipment lines.
• Process Customer Orders: Communicate customer requirements to internal teams, ensuring that orders are accurate and complete. Prepare final specifications and generate necessary files for Engineering, Transportation, and Production departments to keep the process seamless.
• Stay Connected with Customers: Maintain regular communication with customers and dealers to keep them informed about quotes, order status, and delivery schedules. Your timely updates and accurate information will ensure a smooth and satisfying customer experience.
• Apply Product Knowledge: Use your understanding of product sizing and application to recommend the best solutions to customers. Incorporate feedback from other departments to fine-tune accuracy in quotes and product specifications.
• Use Business Tools: Document and manage the sales process using E1ERP, Google, and Salesforce. Ensure that all sales quotes are thorough and reflect any special requirements, such as unique products, services, or transportation needs.
• Ensure Quality and On-Time Delivery: Maintain a high standard of quality in all sales processes and closely monitor production schedules to ensure timely delivery to customers.
• Collaborate with Teams: Work with internal teams to ensure a top-notch customer experience. Adapt to additional duties as needed, providing support wherever required to ensure customer satisfaction.

Compensation

The starting pay range for this position is $21-$25 per hour. Final compensation will depend on various factors including: skills, experience, and location.

Shift

Monday through Friday, 7:00am to 4:30pm

Employee Benefits

• Weekly paycheck
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance, short term disability and long term disability
• 401K retirement account with 5% company match
• On the spot bonuses up to $100

Qualifications

• Demonstrated ability to lead, influence others, and establish strong relationships with colleagues and stakeholders.
• Exceptional at managing multiple tasks simultaneously while maintaining strong organizational skills.
• Strong mechanical understanding with above-average math skills.
• Skilled at managing conflicts to achieve positive outcomes for all parties involved.
• Proficient in using Windows-based software, particularly MS Excel, ERP Sales Modules, and Salesforce.
• Self-driven and able to excel in a fast-paced work environment.

Traits of Our Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Attention to detail
• Exhibition of good communication skills when working with fellow employees
• Willingness to help out where needed

Location:

319 E Hwy 28, Morris, MN 56267