Customer Service & Estimating

Superior Ind; Morris (MN); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Weekly paycheck

Medical insurance

Dental and vision insurance

Company paid life insurance

Short term disability and long term

Job summary

Superior Industries seeks a detail-oriented Customer Service Estimator to support the sales process by providing accurate quotes and high-quality service to distributors, end users, and customers.

You will coordinate with Engineering, Transportation, and Production, maintain regular customer communication, apply product knowledge to recommend solutions, and use E1ERP, Google, and Salesforce to document quotes and orders, ensuring on-time delivery.

Qualifications

• Strong leadership and stakeholder relationship skills.
• Ability to manage multiple tasks with strong organization.
• Strong mechanical understanding and above-average math skills.
• Experience with Windows-based software, ERP Sales Modules and Salesforce.
• Self-driven in a fast-paced environment.

Responsibilities

• Develop accurate quotes responding to inquiries from distributors, end users and potential customers.
• Process customer orders and prepare specifications for Eng, Transportation and Production teams.
• Maintain regular communication with customers and dealers about quotes, orders and delivery schedules.
• Apply product knowledge to recommend the best solutions and incorporate feedback from other departments.
• Document and manage the sales process using E1ERP, Google and Salesforce; ensure quotes reflect special requirements.
• Monitor production schedules to ensure timely delivery to customers.
• Collaborate with internal teams to ensure a top-notch customer experience.

Skills

Leadership

Multitasking

Mechanical aptitude

Math skills

Conflict resolution

Tools

MS Excel

ERP Sales Modules

Salesforce

Google apps

Job description

As a Customer Service Estimator at Superior Industries, you will play a critical role in our sales process, ensuring that customers receive accurate quotes and high-quality service. You will work closely with distributors, end users, and customers to provide detailed product information and assist in processing orders, while maintaining strong communication and attention to detail.

We are looking for a highly motivated and detail-oriented Customer Service Estimator to join our team. As a key player in our sales process, you will:

• Develop Accurate Quotes: Respond to sales inquiries from distributors, end users, and potential customers by providing precise quotes and detailed product information across all our equipment lines.
• Process Customer Orders: Communicate customer requirements to internal teams, ensuring that orders are accurate and complete. Prepare final specifications and generate necessary files for Engineering, Transportation, and Production departments to keep the process seamless.
• Stay Connected with Customers: Maintain regular communication with customers and dealers to keep them informed about quotes, order status, and delivery schedules. Your timely updates and accurate information will ensure a smooth and satisfying customer experience.
• Apply Product Knowledge: Use your understanding of product sizing and application to recommend the best solutions to customers. Incorporate feedback from other departments to fine-tune accuracy in quotes and product specifications.
• Use Business Tools: Document and manage the sales process using E1ERP, Google, and Salesforce. Ensure that all sales quotes are thorough and reflect any special requirements, such as unique products, services, or transportation needs.
• Ensure Quality and On-Time Delivery: Maintain a high standard of quality in all sales processes and closely monitor production schedules to ensure timely delivery to customers.
• Collaborate with Teams: Work with internal teams to ensure a top-notch customer experience. Adapt to additional duties as needed, providing support wherever required to ensure customer satisfaction.

Compensation

The starting pay range for this position is $21-$25 per hour. Final compensation will depend on various factors including: skills, experience, and location.

Shift

Monday through Friday, 7:00am to 4:30pm

Employee Benefits

• Weekly paycheck
• Medical insurance - Covers 75% of premiums
• Dental and vision insurance
• Company paid life insurance, short term disability and long term disability
• 401K retirement account with 5% company match
• On the spot bonuses up to $100

Qualifications

• Demonstrated ability to lead, influence others, and establish strong relationships with colleagues and stakeholders.
• Exceptional at managing multiple tasks simultaneously while maintaining strong organizational skills.
• Strong mechanical understanding with above-average math skills.
• Skilled at managing conflicts to achieve positive outcomes for all parties involved.
• Proficient in using Windows-based software, particularly MS Excel, ERP Sales Modules, and Salesforce.
• Self-driven and able to excel in a fast-paced work environment.

Traits ofOur Successful Employees

• Embrace Core Values: Serving Others, High Integrity, Strong Work Ethic, Culture of Opportunity & Long-Term Relationships
• Exhibition of good communication skills when working with fellow employees