Customer Service & Escalation Coordinator

Technogroup Inc; Pompano Beach (FL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Opportunity for advancement

Paid time off

Training & development

Vision insurance

401(k) matching

Company parties

Dental insurance

Competitive Compensation

Career Growth Opportunities

Job summary

Technogroup Inc is seeking a Customer Service Representative to join our team in Florida. You will handle inbound calls and emails, identify customer needs, and provide helpful solutions to ensure a positive experience.

The ideal candidate is friendly, computer-savvy, and able to remain calm under pressure while documenting interactions and coordinating with the team to meet quotas. Training and development are offered to grow with the company.

Qualifications

• High school diploma or GED required
• Previous experience as a Customer Service Representative preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Strong active listening and problem-solving abilities
• Ability to work well under pressure and meet deadlines

Responsibilities

• Receive a high volume of inbound calls and emails
• Identify the reason for the customer's call, collect relevant information, and provide solutions
• Document all customer interactions
• Coordinate team schedules
• Meet personal and team quotas
• Attend trainings to maintain up-to-date skills and knowledge

Skills

Verbal communication

Active listening

Time management

Organizational skills

Under pressure

Computer literacy

CRM software

Eautomate

Education

High school diploma/GED

Job description

Technogroup Inc is seeking a Customer Service Representative to join our team in Florida. You will handle inbound calls and emails, identify customer needs, and provide helpful solutions to ensure a positive experience.

The ideal candidate is friendly, computer-savvy, and able to remain calm under pressure while documenting interactions and coordinating with the team to meet quotas. Training and development are offered to grow with the company.