Customer Support Specialist - Growth & Training Included

FF Inc; Orlando (FL); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Competitive pay

Bonus structure

Comprehensive training

Career advancement

Team environment

Job summary

FF Inc in Orlando, FL is seeking a Customer Service Representative to join our full-time team. You will assist customers with inquiries, resolve issues, and maintain a positive experience across channels.

Ideal candidates excel in communication, problem-solving, and multitasking, and are reliable, empathetic, and friendly. Training is provided, with opportunities for advancement in a collaborative environment.

Qualifications

• Excellent communication skills.
• Ability to work full-time 40 hours per week.
• Experience with CRM systems is beneficial.

Responsibilities

• Greet customers in person or over the phone and provide friendly assistance.
• Answer questions about products, services, policies, and accounts.
• Help resolve customer concerns and escalate when needed.
• Process transactions, orders, payments, or account updates as required.
• Maintain a clean, organized workspace and uphold service standards.
• Document customer interactions in the CRM accurately.
• Support team with daily tasks and customer follow-up.
• Contribute to meeting service goals and team metrics.

Skills

Verbal communication

Interpersonal skills

Empathy

Time management

Reliability

Problem solving

Customer service experience

Tools

CRM systems

CRM software

Data entry

Job description

FF Inc in Orlando, FL is seeking a Customer Service Representative to join our full-time team. You will assist customers with inquiries, resolve issues, and maintain a positive experience across channels.

Ideal candidates excel in communication, problem-solving, and multitasking, and are reliable, empathetic, and friendly. Training is provided, with opportunities for advancement in a collaborative environment.