Customer Service & Equipment Support Specialist

Talentify; Houghton Lake (MI); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Dental & Vision Plans

Gym Reimbursement Program

Paid holidays, vacation, and sick days

Job summary

U-Haul is seeking a Customer Service Representative to act as the face of our service team at the Houghton Lake location. You will assist customers, manage rentals with U-Scan, and help prepare invoices while ensuring safe handling of equipment and adherence to policies.

The role offers on-the-job training, potential certifications (propane, forklift) and opportunities for advancement within a supportive team environment.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Problem solving

Teamwork

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to act as the face of our service team at the Houghton Lake location. You will assist customers, manage rentals with U-Scan, and help prepare invoices while ensuring safe handling of equipment and adherence to policies.

The role offers on-the-job training, potential certifications (propane, forklift) and opportunities for advancement within a supportive team environment.