Customer Service & Equipment Specialist

Uhaul; Lawrence (MA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Job summary

U-Haul in Lawrence, MA is hiring a Customer Service Representative to be the face of our service team. You’ll assist customers with rentals, inspect equipment, and use U-Scan tech to dispatch and return items.

This on-site role offers hourly pay of $15.00–$16.00, with paid training and opportunities for advancement. A valid driver’s license and a high school diploma are required.

Join a team committed to safety, customer care, and hands-on learning through U-Haul University.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment)
• Drive a forklift (certification offered through U-Haul upon employment)
• Other duties as assigned
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Teamwork

Communication skills

Education

High school diploma or equivalent

Job description

U-Haul in Lawrence, MA is hiring a Customer Service Representative to be the face of our service team. You’ll assist customers with rentals, inspect equipment, and use U-Scan tech to dispatch and return items.

This on-site role offers hourly pay of $15.00–$16.00, with paid training and opportunities for advancement. A valid driver’s license and a high school diploma are required.

Join a team committed to safety, customer care, and hands-on learning through U-Haul University.