Customer Service Specialist — Equipment & Tech Support

U-Haul; Lawrence (MA); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Paid holidays

401(k) plan

ESOP

Life insurance

Dental & Vision plans

Gym reimbursement

U-Haul University

Job summary

U-Haul in Lawrence, MA seeks a friendly Customer Service Representative to be the face of its exceptional service, helping customers with equipment rentals and inspections.

You will use U-Scan technology to manage rentals, answer questions, prepare invoices, and participate in ongoing U-Haul education to grow professionally.

This role offers on-the-job training, a safety-focused environment, and opportunities to advance within the company.

Qualifications

• Must have a valid driver’s license and be able to maintain a good driving record.
• High school diploma or equivalent required.
• Customer service skills and safety awareness are important.

Responsibilities

• Assist customers inside and outside a U-Haul center with products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot and educate customers about services.
• Prepare rental invoices and process equipment returns.

Skills

Valid driver's license

Customer service mindset

Education

High school diploma or equivalent

Job description

U-Haul in Lawrence, MA seeks a friendly Customer Service Representative to be the face of its exceptional service, helping customers with equipment rentals and inspections.

You will use U-Scan technology to manage rentals, answer questions, prepare invoices, and participate in ongoing U-Haul education to grow professionally.

This role offers on-the-job training, a safety-focused environment, and opportunities to advance within the company.