Customer Service & Equipment Support Specialist

U-Haul; Baraboo (WI); On-site; USD 21,000 - 23,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Health insurance & prescription plans

Paid holidays, vacation, and sick days

401(k) Savings Plan

Employee Stock Ownership Plan (ESOP)

Life insurance

Dental & Vision Plans

Job summary

U-Haul is seeking a Customer Service Representative to be the face of its service and help customers with equipment inspection, maintenance, and rentals. You will work with a supportive team and use U-Scan technology to manage rentals, dispatch and return equipment, and assist customers on-site.

Starting pay is $15.00+ per hour with on-the-job education, paid interviews, and the potential for bonuses through the company programs.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment).
• Drive a forklift (certification offered through U-Haul upon employment).
• Other duties as assigned.
• Participate in ongoing continuous U-Haul education through U-Haul University.

Skills

Customer service

Communication

Education

High school diploma or equivalent

Job description

U-Haul is seeking a Customer Service Representative to be the face of its service and help customers with equipment inspection, maintenance, and rentals. You will work with a supportive team and use U-Scan technology to manage rentals, dispatch and return equipment, and assist customers on-site.

Starting pay is $15.00+ per hour with on-the-job education, paid interviews, and the potential for bonuses through the company programs.