Customer Service & Equipment Inspector

U-Haul Co. of Michigan; Troy (MI); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Career stability

Opportunities for advancement

Mindset App Reimbursement

Gym Reimbursement Program

Health insurance & Prescription plans

Job summary

U-Haul in Troy, Michigan is seeking a Customer Service Representative to be the face of our service team and help customers throughout their journey. The role involves inspecting and maintaining equipment, assisting customers with rentals, and using U-Scan technology to manage inventory and dispatch.

Responsibilities include preparing invoices, educating customers on products, installing hitches and wiring, and sometimes operating forklifts after certification.

Qualifications

• Valid driver's license and ability to maintain a good driving record.
• High school diploma or equivalent.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane (certification offered through U-Haul upon employment) Drive a forklift (certification offered through U-Haul upon employment) Other duties as assigned Participate in ongoing continuous U-Haul education through U-Haul University.

Education

High school diploma or equivalent

Job description

U-Haul in Troy, Michigan is seeking a Customer Service Representative to be the face of our service team and help customers throughout their journey. The role involves inspecting and maintaining equipment, assisting customers with rentals, and using U-Scan technology to manage inventory and dispatch.

Responsibilities include preparing invoices, educating customers on products, installing hitches and wiring, and sometimes operating forklifts after certification.