Customer Service Engineer I – Quality & Root Cause

LG Energy Solution Michigan, Inc.; Troy (MI); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% employer-paid Medical, Dental, &

Descrizione del lavoro

LG Energy Solution Michigan Inc. is seeking a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis.

You will apply structured problem-solving methodologies and data-driven approaches to identify issues and drive corrective actions. The role emphasizes strong communication, collaboration with cross-functional teams, and the ability to travel as needed to OEM and supplier sites to ensure ongoing quality and customer

Competenze

• Bachelor's degree in a relevant field is required.
• MBA or MS or equivalent relevant experience preferred.

Mansioni

• Support OEM customers on projects involving failure investigations and root cause analysis.
• Use structured investigation methodologies and statistical techniques to identify issues and drive corrective actions.
• Act as a customer-facing representative for quality topics and escalation.
• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining quality.
• Perform quarterly onsite customer visits to strengthen relationships.
• Travel domestically and internationally as needed.
• Conduct follow-up audits to verify corrective action effectiveness.
• Provide data analysis and insights to improve COQ and operations.

Conoscenze

Verbal communication

Written communication

Structured problem-solving

Data interpretation

Collaboration

Customer-facing experience

Formazione

Bachelor's degree in Electrical, Chemical, Statistics, Mathematics, Computer Science, Data Science, Mechanical Engineering, or related field

Strumenti

Minitab

Excel

Power BI

Python

Descrizione del lavoro

LG Energy Solution Michigan Inc. is seeking a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis.

You will apply structured problem-solving methodologies and data-driven approaches to identify issues and drive corrective actions. The role emphasizes strong communication, collaboration with cross-functional teams, and the ability to travel as needed to OEM and supplier sites to ensure ongoing quality and customer