Engineer I, Customer Service

LG Energy Solution Michigan, Inc.; Troy (MI); In loco; USD 65.000 - 90.000; Tempo pieno

Vantaggi offerti da questo lavoro

100% employer-paid Medical, Dental, &

Descrizione del lavoro

LG Energy Solution Michigan Inc. is seeking a Customer Service Engineer I in the Quality Department to support OEM customers on failure investigations and root cause analysis.

You will apply structured problem-solving methodologies and data-driven approaches to identify issues and drive corrective actions. The role emphasizes strong communication, collaboration with cross-functional teams, and the ability to travel as needed to OEM and supplier sites to ensure ongoing quality and customer

Competenze

• Bachelor's degree in a relevant field is required.
• MBA or MS or equivalent relevant experience preferred.

Mansioni

• Support OEM customers on projects involving failure investigations and root cause analysis.
• Use structured investigation methodologies and statistical techniques to identify issues and drive corrective actions.
• Act as a customer-facing representative for quality topics and escalation.
• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining quality.
• Perform quarterly onsite customer visits to strengthen relationships.
• Travel domestically and internationally as needed.
• Conduct follow-up audits to verify corrective action effectiveness.
• Provide data analysis and insights to improve COQ and operations.

Conoscenze

Verbal communication

Written communication

Structured problem-solving

Data interpretation

Collaboration

Customer-facing experience

Formazione

Bachelor's degree in Electrical, Chemical, Statistics, Mathematics, Computer Science, Data Science, Mechanical Engineering, or related field

Strumenti

Minitab

Excel

Power BI

Python

Descrizione del lavoro

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

ESMI:Dev Dept:CS 2: Full Time Troy, MI, US

30+ days ago Requisition ID: 5124

LG Energy Solution Michigan Inc. (LGESMI) develops and manufactures large lithium-ion polymer batteries and packs for electric vehicle (EV) and energy storage applications. Come join the leader in advanced EV batteries! www.lgenergymi.com

Summary

As a Customer Service Engineer I in Quality Department, you will support OEM customers on projects involving failure investigations and root cause analysis, using structured investigation methodologies, analytical problem-solving skills, and statistical techniques to identify issues and drive effective corrective actions. We are looking for a highly motivated and customer-oriented professional with strong communication and interpersonal skills, a proactive attitude, and the ability to build positive relationships with customers and cross-functional teams. The ideal applicant demonstrates empathy, professionalism, adaptability, and a collaborative mindset, while maintaining a strong sense of ownership and accountability. This role is well suited for candidates who aspire to develop broad cross-functional expertise across areas such as data analysis, logistics, operations, finance, negotiation, engineering coordination, and business communication.

Responsibilities

• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
• Analyze technical, operational, and customer-related issues to identify trends, contributing factors, and improvement opportunities
• Monitor and evaluate Cost of Quality (COQ) including scrap, rework, warranty, supplier quality, and field failure-related costs
• Act as a liaison between engineering, operations, suppliers, and the customer to facilitate effective problem-solving and corrective action activities
• Conduct follow-up audits to verify effective implementation of corrective and preventive actions
• Collaborate with cross-functional teams to identify cost-reduction opportunities while maintaining product quality, customer satisfaction, and operational performance
• Travel to OEM, Tier 1 supplier facilities or failed vehicle location as needed, including support for containment activities
• Cultivate strong customer relationships through proactive communication, responsiveness, professionalism, and effective issue resolution
• Serve as a customer-facing representative and primary point of contact for any quality-related topic, including failure investigation updates, root cause analysis, corrective actions, issue escalation, issue coordination
• Conduct quarterly onsite customer visits to strengthen customer relationships, support quality discussions, and understand customer needs and concerns
• Perform other duties as assigned

Qualifications

• Bachelor's Degree in Electrical, Chemical, Statistics, Mathematics, Computer science, Data Science, Mechanical engineering, or related field required, MBA or MS or equivalent relevant experience preferred

Experience

• 0-3+ years of related experience
• Experience in root cause analysis using structured problem-solving tools and methodologies
• Experience in customer-facing roles with strong verbal and written communication skills

Skills

• Strong verbal and written communication skills
• Knowledge of quality-related tools (8D, 5 Why, Fishbone diagram)
• Statistical analysis and data interpretation skills (Minitab, Excel, Power Bi, Python, or similar tools)
• Results-oriented and data-driven mindset
• Strong perseverance and self-motivation
• Structured problem-solving skills and critical thinking
• Ability to work flexible hours as needed to support customer requirements
• Ability to travel domestically and internationally as needed
• MS Office Suite

Benefits Overview

• 100% employer-paid Medical, Dental, and Vision premiums for you and your family
• 100% employer-paid disability and life insurance
• Generous Paid Time Off / Holidays
• Opportunity to grow in a diverse work environment with a global company
• 401k Retirement savings and planning with a generous company match

LGESMI is an Equal Opportunity employer that values the diversity of its workforce. EEO