Quality Engineer I — Root-Cause & Product Quality

LG Electronics, Inc.; Farmers Branch (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

No-cost health benefits for employee &

401(k) retirement savings plan with a

Generous PTO

Performance-based incentives

Mental health resources

Parental leave

Group life and disability insurance

Job summary

LG Electronics, Inc. is seeking a Quality Engineer I to support the Component Solutions team in North America. You will conduct product testing, failure analysis, and quality investigations while collaborating with customers and internal teams to resolve quality concerns.

This individual contributor role offers hands-on ownership of customer quality issues and opportunities to lead investigations, driving continuous improvement across global QA, sales engineering, and manufacturing partners.

Qualifications

• Bachelor’s degree in Engineering or a related technical field.
• Strong knowledge of quality assurance principles, testing methodologies, and analytical processes.
• Proficiency with Microsoft Excel to organize, analyze, and report quality data.
• Excellent problem-solving and root cause analysis abilities.
• Ability to analyze technical information and quality data to identify issues and propose solutions.
• Clear written and verbal communication skills for internal teams and customers.
• Ability to work across multiple functions and with global teams.
• Willingness to travel up to 30%.

Responsibilities

• Perform product and compressor testing to evaluate performance, quality, and reliability.
• Conduct teardown and failure analysis of returned products to identify root causes.
• Investigate customer complaints, field returns, warranty claims, and coordinate corrective actions.
• Analyze quality data to identify trends and opportunities for improvement.
• Prepare quality reports, including field return analysis and testing results.
• Serve as the primary quality contact for assigned customer accounts with technical recommendations.
• Collaborate with Quality Assurance, Sales Engineering, and global teams to resolve issues.
• Recommend and implement improvements to testing procedures, methods, and processes.
• Identify opportunities to improve quality and manufacturing efficiency while reducing costs.
• Participate in quality meetings with customers and internal teams to coordinate improvements.
• Maintain accurate quality records, test results, and supporting documentation.
• Prioritize urgent customer quality matters and coordinate with management.

Skills

Quality testing

Root cause analysis

Analytical thinking

Effective communication

Cross-functional collaboration

Microsoft Excel

Bilingual (Korean/English)

Quality assurance principles

Education

Bachelor’s degree in Engineering

Job description

LG Electronics, Inc. is seeking a Quality Engineer I to support the Component Solutions team in North America. You will conduct product testing, failure analysis, and quality investigations while collaborating with customers and internal teams to resolve quality concerns.

This individual contributor role offers hands-on ownership of customer quality issues and opportunities to lead investigations, driving continuous improvement across global QA, sales engineering, and manufacturing partners.