Quality Engineer I: Lead Product Quality & Root Cause

LG Electronics; Farmers Branch (TX); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) retirement plan with company‑匹配

Paid time off

Job summary

LG Electronics in the United States is seeking a Quality Engineer I to support the Component Solutions team, driving product quality and reliability through testing, failure analysis, and quality investigations while collaborating with customers and internal groups.

This role involves ownership of quality issues, root-cause investigations, corrective actions, data analysis, and coordination with global manufacturing and quality teams to improve testing procedures and manufacturing processes.

Qualifications

• Understanding quality assurance principles, testing methodologies, and analytical processes.
• Proficiency with Microsoft Excel to organize, analyze, and report quality data.
• Strong problem-solving and root-cause analysis skills.
• Ability to communicate technical information to internal teams and customers.

Responsibilities

• Perform product and component testing to evaluate performance and reliability.
• Conduct teardown and failure analysis to identify root causes of quality issues.
• Investigate customer complaints, field returns, warranty claims, and coordinate corrective actions.
• Analyze quality data to identify trends and opportunities for improvement.
• Prepare quality reports including field return analysis and corrective actions.
• Serve as the primary quality contact for assigned customer accounts and provide technical recommendations.
• Collaborate with cross-functional teams to resolve product and customer quality issues.
• Recommend and implement improvements to testing procedures, methods, and processes.
• Identify opportunities to improve quality and manufacturing efficiency while reducing costs.
• Participate in quality meetings to communicate findings and drive improvements.
• Maintain accurate quality records and supporting documentation.

Skills

Quality testing

Root cause analysis

Statistical data analysis

Cross-functional collaboration

Verbal and written communication

Quality assurance principles

Customer-facing communication

Education

Bachelor's degree in Engineering

Tools

Excel

Job description

LG Electronics in the United States is seeking a Quality Engineer I to support the Component Solutions team, driving product quality and reliability through testing, failure analysis, and quality investigations while collaborating with customers and internal groups.

This role involves ownership of quality issues, root-cause investigations, corrective actions, data analysis, and coordination with global manufacturing and quality teams to improve testing procedures and manufacturing processes.