Global Quality Engineer II: Testing & Root Cause

Bzpp; United States; Sur place; USD 85 000 - 110 000; Plein temps

Avantages offerts par ce poste

Medical benefits

401(k) matching

Paid time off

Parental leave

Mental health resources

Résumé du poste

LG Electronics in North America is seeking a Quality Engineer II to support product quality and reliability through testing, failure analysis, and quality investigations. You will interact with customers and internal teams to resolve quality concerns and drive continuous improvement.

The role requires hands-on testing, root cause investigation, and coordination with LG’s global manufacturing and quality teams.

Qualifications

• Bachelor’s degree in Engineering or a related technical field.
• Quality assurance principles, testing methodologies, and analytical processes.
• Proficiency with Microsoft Excel for data analysis and reporting.
• Strong problem-solving and root cause analysis skills.
• Korean and English bilingual communication preferred.

Responsabilités

• Perform product and compressor testing to evaluate performance, quality, and reliability.
• Conduct teardown and failure analysis to identify root causes of quality issues.
• Investigate customer complaints, field returns, warranty claims, and post-production quality concerns, and coordinate corrective actions.
• Analyze quality data to identify trends, recurring issues, and opportunities for product or process improvement.
• Prepare quality reports, including field return analysis, warranty claim reporting, testing results, findings, and corrective actions.
• Serve as the primary quality contact for assigned customer accounts, providing technical recommendations and solutions.
• Collaborate with internal Quality Assurance, Sales Engineering, and global engineering and manufacturing teams to investigate and resolve product and customer quality issues.
• Recommend and implement improvements to testing procedures, analytical methods, product quality, and manufacturing or assembly processes.
• Identify opportunities to improve quality and manufacturing efficiency while reducing quality-related costs.
• Participate in quality meetings with customers, internal teams, manufacturing locations, and headquarters to communicate findings and coordinate improvement activities.
• Maintain accurate quality records, test results, reports, and supporting documentation.

Connaissances

Quality assurance

Root cause analysis

Excel proficiency

Communication skills

Cross-functional

Korean-English

Global collaboration

Formation

Bachelor’s degree in Engineering

Outils

Excel

Description du poste

LG Electronics in North America is seeking a Quality Engineer II to support product quality and reliability through testing, failure analysis, and quality investigations. You will interact with customers and internal teams to resolve quality concerns and drive continuous improvement.

The role requires hands-on testing, root cause investigation, and coordination with LG’s global manufacturing and quality teams.