Customer Service Rep

Lincare-085e31c; Marquette (MI); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Training & advancement

Medical, dental, vision

Paid time off

Retirement savings

Tuition reimbursement

Employee discounts

Referral program

Job summary

Lincare is seeking a customer service oriented professional to manage inbound and outbound calls, assess product/service needs, and ensure compliance with physician orders. You will educate customers, document interactions, and enter orders in the central system.

The role requires strong communication skills, basic computer entry, and accuracy in handling patient information. Training opportunities and comprehensive benefits are available.

Qualifications

• Read and analyze patient orders and other documents
• Communicate effectively with coworkers and patients
• Assist with training of employees
• Calculate figures and amounts related to frequency and doses dispensed
• Follow oral and written instructions with common sense

Responsibilities

• Communicates with customers via inbound and outbound calls and automated dialer-generated outbound calls
• Assess needs for additional products/services
• Assess customer compliance with physician orders
• Answer questions and provide education about products/services
• Document calls in computerized record keeping system
• Enter customer orders in computerized system
• Verify and update demographic information in records

Skills

Document reading

Customer communication

Train others

Numerical calculations

Follow instructions

Education

High School Diploma / GED

Tools

Computer entry

Job description

This employee communicates with customers for the purposes of answering questions, resolving problems, determiningongoing and additional product/service needs, and supporting compliance to physician direction.

JOB FUNCTIONS:

• Communicates with customers via inbound and outbound manual calls and outbound calls generated via automated dialer system
• Assesses customer need for additional products/services
• Assesses customer compliance with physician orders
• Answers questions and provides customer education regarding products/services
• Documents calls in computerized record keeping system
• Enters customer orders in computerized system
• Verifies and updates demographic information such as address and telephone number in computerized records

Qualifications.

• Read and analyze documents such as patient orders
• Effectively communicate with coworkers and patients alike
• help with the training of employees
• calculate figures and amounts in reference to frequency and doses dispensed
• apply common sense understanding to carry out oral and written instructions

Education & Experience:

• High SchoolDiploma, General Education Diploma (GED), or one to three months related experience and/or training
• Computer entry Required
• Must meet any licensing requirementsnecessary for specific location

Physical Demands:

This employee must occasionally lift and/or move up to 50 pounds.

Lincare offers employees a variety of competitive benefits that include ongoing training and advancement opportunities. Employees can also qualify for comprehensive medical, dental, and vision coverage, as well as paid time off, retirement savings, tuition reimbursement, and other benefits. There are also a generous employee referral program and a wide array of employee discounts to take advantage of.

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled
Lincare is an equal opportunity employer, access and affirmative action employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, creed, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. Lincare provides reasonable accommodations for qualified individuals with disabilities. Because Lincare believes in providing a safe work environment, we conduct drug and background checks in our recruiting/hiring processes. AA/EOE, M/F/Disabled/Veterans

EEO is the Law

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