Customer Service & E-Commerce Supervisor

Whole Foods Market; San Francisco (CA); Sur place; USD 30 000 - 44 000; Plein temps

Avantages offerts par ce poste

Whole Benefits

Résumé du poste

Whole Foods Market in San Francisco is seeking a Supervisor to support Customer Service & E-Commerce programs and lead the checkout experience, grocery delivery, and pickup at the assigned store. You will monitor KPI metrics, optimize team performance, and drive process improvements while upholding safety and quality standards.

The role emphasizes developing Team Members, managing labor, and ensuring adherence to store programs and health regulations to deliver exceptional customer service.

Qualifications

• 12+ months retail experience

Responsabilités

• Delivers outstanding customer experience; and holds all Team Members accountable for delivering outstanding customer service.
• Establishes clear expectations for balancing in-store customer service and completing online orders.
• Monitors in-store and online customer flow; assigns customer service-related and online order completion tasks balancing the needs of all customers.
• Seeks awareness of relevant competitors and industry trends.
• Ensures an effective and efficient response to customer questions, requests, and/or concerns.
• Supports collaborative and productive relationships with departmental leaders, store leadership, and 1P/3P partners, e.g., Amazon delivery drivers.
• Fosters and encourages a positive environment of outstanding teamwork, mutual respect, and exceptional morale.
• Maintains Team Member safety and security standards.
• Ensures compliance with relevant regulatory rules and standards.
• Develops, coaches, mentors, and motivates Team Members in a manner that sustains a high performing Team and minimizes turnover.
• Maintains cleanliness of workspaces including staging area and coolers.
• Maintains security of equipment, e.g., MSRs, phones, currency counters.
• Proactively identifies process improvement opportunities.
• Consistently communicates and models WFM core values, leadership principles, and supports goals.

Connaissances

Task management

Root cause analysis

Interpersonal skills

Mentoring

Microsoft Office

Description du poste

Whole Foods Market in San Francisco is seeking a Supervisor to support Customer Service & E-Commerce programs and lead the checkout experience, grocery delivery, and pickup at the assigned store. You will monitor KPI metrics, optimize team performance, and drive process improvements while upholding safety and quality standards.

The role emphasizes developing Team Members, managing labor, and ensuring adherence to store programs and health regulations to deliver exceptional customer service.