Customer Service Dispatcher

Offshore Launch; United States; Remote; USD 15,000 - 18,000; Full time

Benefits offered by this job

Health benefits including health, life

Vision and dental insurance

16 days PTO

Annual bonus

Job summary

Offshore Launch is a staffing agency providing top remote talent to small businesses. We are seeking an experienced customer service specialist to handle calls, schedule bookings, and manage leads for home services clients.

This remote role requires strong English communication, multi-tasking, and familiarity with field service platforms. Compensation includes a monthly salary with annual bonuses and performance-based incentives, plus comprehensive health benefits and PTO.

Qualifications

• 2+ years of customer service experience, ideally in HVAC, plumbing, or home services.
• Strong verbal and written English communication skills.
• Ability to multi-task and manage high call volumes.
• Comfortable working with VoIP systems and lead tracking software.

Responsibilities

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent platforms.
• Handle overflow and after-hours customer inquiries.
• Manage customer calls professionally through VoIP tools and correspond with the internal team.
• Follow company scripts to guide a smooth booking process.
• Ask relevant plumbing-related diagnostic questions to capture accurate job details.
• Maintain detailed customer records in the CRM system.
• Support lead tracking via marketing dashboards.
• Assign technicians to booked jobs promptly.

Skills

Customer service

English communication

Multitasking

Lead tracking

Tools

HouseCall Pro

ServiceTitan

Jobber

VoIP tools

Job description

Responsibilities

• Answer incoming calls and schedule appointments in HouseCall Pro or equivalent platforms
• Handle overflow and after-hours customer inquiries
• Manage customer calls professionally through VoIP tools and correspond with the internal team
• Follow company scripts to guide a smooth booking process
• Ask relevant plumbing-related diagnostic questions to capture accurate job details
• Maintain detailed customer records in the CRM system
• Support lead tracking via marketing dashboards
• Assign technicians to booked jobs promptly

Requirements

• 2+ years of customer service experience, ideally in HVAC, plumbing, or home services
• Familiarity with HouseCall Pro, ServiceTitan, or Jobber
• Strong verbal and written English communication skills
• Ability to multi-task and manage high call volumes
• Comfortable working with VoIP systems and lead tracking software

Preferred Qualifications

• Prior plumbing or HVAC industry knowledge
• Experience with objection handling or win-back calls

Benefits

• Up to $1450/mo depending on experience
• Guaranteed annual bonus of one month's salary
• Performance-based annual bonus up to 1.5x one month's salary
• Comprehensive health benefits including health, life, vision, and dental insurance
• 16 days PTO

About the Company

Offshore Launch is a staffing agency that specializes in helping small business owners scale their operations with the top 1% of global remote talent.