Customer Service Representative - Part-Time

Mr. Electric LLC; McDonough (GA); Hybrid; USD 14,000 - 19,000; Part time

Benefits offered by this job

50% Work from home

Job summary

Mr. Electric LLC in the Atlanta area is seeking part-time Customer Service Representatives to join our team. You’ll be the first point of contact, scheduling jobs and guiding customers through the service experience.

We provide robust CSR training, weekly team meetings, and a collaborative environment with service technicians to ensure the best possible outcomes. This role offers flexible hours and a pathway to grow within the Mr. Electric franchise.

Qualifications

• 1+ years of administrative experience preferred.
• Strong written and verbal communication skills.
• Reliable internet home connection.
• Candidate must reside in the Atlanta area.

Responsibilities

• Answer customer calls and schedule jobs according to customer needs.
• Assign and direct electricians to locations and monitor route/status to coordinate schedules.
• Follow up with customers to confirm if they want to proceed with unsold work and address needs.

Skills

Communication skills

Administrative experience

Reliable internet

Atlanta area resident

Job description

Why You Should Join Our Team as a Customer Service Representative

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?

Do you like interacting with homeowners and helping to create safer homes?

If so, you’re in luck! Mr. Electric is looking for part-time customer service representatives to join our team

We Invest in You

We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.

We Collaborate with You

As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.

Here are Your Responsibilities as a CSR at Mr. Electric

As a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.

Here are the primary responsibilities for this position:

• You will answer customer calls and schedule jobs according to the customer’s needs.
• You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.
• You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.

Here’s How We Measure Success

• Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.
• Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.
• Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.

How to Know If You Are a Good Fit

• You focus on the positive and enjoy being around upbeat people.
• You keep your promises to the customer and the team.
• You are detail-oriented, both in your work and when communicating with the customers.
• You are professional by nature, and it shows up in everything you do.
• You are comfortable with data entry and using technology.
• You enjoy meeting new people and building new relationships.
• You welcome feedback and are always looking to sharpen your skills.

Job Requirements

• 1+ years of administrative experience is preferred
• Strong written and verbal communication skills
• Candidate most have reliable internet home connection
• Candidate most reside in the Atlanta area

Here’s What We Provide For You

• Software Application and Peripherals – We provide state-of-the‑art digital tools for a smooth process while booking calls.
• Training Program – As part of the Mr. Electric franchise, we offer in‑depth training to advance your skills.

Pay and Benefits

The starting pay range for our Customer Service Representatives is $12.00 per hour, depending on your level of experience.

We also offer the following benefits for our Customer Service Representatives:

• 50% Work from home