Customer Service Representative - Part-Time

Mr Electric; McDonough (GA); Hybrid; USD 14,000 - 19,000; Part time

Benefits offered by this job

50% Work form home

Job summary

Mr. Electric is seeking a part-time Customer Service Representative to be the first point of contact for homeowners, coordinating with service technicians to schedule jobs and ensure a smooth customer experience.

The role emphasizes communication, reliability, and fast, accurate data entry in a home-office-supported setting. You will work closely with electricians, manage schedules, and help convert inquiries into booked work while maintaining top customer satisfaction.

Qualifications

• 1+ years of administrative experience preferred.
• Strong written and verbal communication skills.
• Reliable internet home connection.
• Candidate must reside in the Atlanta area.

Responsibilities

• Answer customer calls and schedule jobs according to the customer’s needs.
• Assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize schedules.
• Follow up with customers to determine if they want to proceed with any unsold work and address all needs and concerns.

Skills

Communication skills

Data entry

Administrative experience

Reliability

Internet at home

Detail-oriented

Tools

Digital tools

Job description

Are you looking for a job that will challenge your communication skills and allow you to make a difference in people’s lives?Do you like interacting with homeowners and helping to create safer homes?If so, you’re in luck! Mr. Electric is looking for part-time customer service representatives to join our team, so apply today!Why You Should Join Our Team as a Customer Service RepresentativeWe Invest in You – We offer robust training for our CSRs and provide you with resources to grow your skills. We also hold weekly meetings as a team for training and development.We Collaborate with You – As a CSR, you’ll work closely with other team members and service technicians to ensure that customers receive the best possible service.Here are Your Responsibilities as a CSR at Mr. ElectricAs a Customer Service Representative, you are a key member of our team. You’ll be the first point of contact that customers have with us, and shape the customer’s perception of Mr. Electric from the beginning.Here are the primary responsibilities for this position:· You will answer customer calls and schedule jobs according to the customer’s needs.· You will assign and direct electricians to appropriate customer locations, and monitor their route and status to coordinate and prioritize their schedules.· You will follow up with customers to inquire whether they would like to proceed with any unsold work, and ensure that all customer needs and concerns are fully addressed.Here’s How We Measure Success· Solidify Opportunities – By successfully converting customer leads into scheduled jobs, you provide work opportunities for our service technicians, and also contribute to the growth of our business.· Top-Notch Customer Satisfaction – You will be responsible for ensuring a high level of customer satisfaction by delivering an amazing customer experience. Earn the trust of the customer by communicating effectively and providing excellent service.· Efficiency – To succeed in this role, you must be prompt and detailed while booking calls. You must meet the needs of our customers so we can run a healthy business that takes care of our team.How to Know If You Are a Good FitAs a Mr. Electric customer service representative,· You focus on the positive and enjoy being around upbeat people.· You keep your promises to the customer and the team.· You are detail-oriented, both in your work and when communicating with the customers.· You are professional by nature, and it shows up in everything you do.· You are comfortable with data entry and using technology.· You enjoy meeting new people and building new relationships.· You welcome feedback and are always looking to sharpen your skills.Job RequirementsThe following are the minimum requirements for the Customer Service Representative position.· 1+ years of administrative experience is preferred· Strong written and verbal communication skills· Candidate most have reliable internet home connection· Candidate most reside in the Atlanta areaHere’s What We Provide For You· Software Application and Peripherals – We provide state-of-the-art digital tools for a smooth process while booking calls.· Training Program – As part of the Mr. Electric franchise, we offer in-depth training to advance your skills.Pay and BenefitsThe starting pay range for our Customer Service Representatives is $12.00 per hour, depending on your level of experience.We also offer the following benefits for our Customer Service Representatives:50% Work form homeIf you are ready to take the next step in your career as a Customer Service Representative, and want to join a team where you are valued and can excel, APPLY TODAY!