Service Dispatcher & Customer Care Specialist

Fortis Fire & Safety; Boynton Beach (FL); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Paid vacation and sick time

Company Holidays

401(k) retirement plan

Medical, Dental, and Vision insurance

Short-term/Long-term disability

Life Insurance

Career advancement opportunities

Job summary

Fortis Fire & Safety is seeking a Customer Service Representative / Service Dispatcher to join LifeSafety Management. You will coordinate daily service operations, schedule technicians, and maintain accurate service records.

The ideal candidate has experience in customer service, dispatching, and administration, with strong communication and multitasking abilities in a fast-paced environment. Fortis offers a comprehensive benefits package and opportunities for career advancement.

Qualifications

• 3+ years of experience in customer service, dispatching, or a similar administrative support role.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Proficiency with scheduling software or dispatch systems.
• Ability to learn CRM and other company software.

Responsibilities

• Answer incoming customer calls and respond to service requests with professional, courteous support.
• Schedule, dispatch, and track service technicians and drivers for efficient service delivery.
• Create and maintain service work orders with accurate documentation and follow-up.
• Communicate updates and job status to customers throughout the service process.
• Maintain certificates and update company databases as required.

Skills

Customer service

Dispatching

Communication skills

Multitasking

Teamwork

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Fortis Fire & Safety is seeking a Customer Service Representative / Service Dispatcher to join LifeSafety Management. You will coordinate daily service operations, schedule technicians, and maintain accurate service records.

The ideal candidate has experience in customer service, dispatching, and administration, with strong communication and multitasking abilities in a fast-paced environment. Fortis offers a comprehensive benefits package and opportunities for career advancement.