Customer Service & Dispatch Specialist

Halls Garage Doors; Christiansburg (VA); On-site; USD 42,000 - 54,000; Full time

Job summary

Halls Garage Doors, a division of OGD Overhead Garage Door, seeks a CSR/Dispatcher in Christiansburg, VA to be the first contact for customers and to connect service requests with technicians. You will blend customer service with dispatch duties, building schedules, managing real-time route changes, and keeping jobs moving from call to completion.

The role requires solid communication, multitasking, CRM proficiency, and a team-oriented mindset in a fast-paced home-services environment.

Qualifications

• 1+ years in customer service, dispatch, scheduling, or related field.
• Strong verbal and written communication skills.
• Ability to multitask in a fast-paced, phone-heavy environment.
• Familiarity with CRM/scheduling software such as ServiceTitan.

Responsibilities

• Answer inbound calls, emails, and web leads promptly and professionally.
• Schedule service calls, installations, and estimates based on customer needs.
• Provide accurate information on services, pricing, and appointment windows.
• Follow up on job status, delays, and customer satisfaction after service.
• Handle complaints and escalations with empathy, aiming for first-call resolution.
• Process payments, invoices, and basic account updates as needed.
• Build and adjust daily technician schedules/routes for efficiency.
• Monitor technician progress and communicate job status changes.
• Coordinate with technicians on job details, parts needs, and access instructions.
• Track job completion and close-out in the scheduling/CRM system.
• Communicate ETA changes proactively to customers.
• Maintain accurate customer and job records in the CRM.
• Support marketing/lead-source tracking by logging how customers found us.
• Collaborate with sales, technicians, and management to ensure smooth operations.

Skills

Customer service

Dispatch

Scheduling

Communication skills

Multitasking

Organization

CRM software

Tools

ServiceTitan

Job description

Halls Garage Doors, a division of OGD Overhead Garage Door, seeks a CSR/Dispatcher in Christiansburg, VA to be the first contact for customers and to connect service requests with technicians. You will blend customer service with dispatch duties, building schedules, managing real-time route changes, and keeping jobs moving from call to completion.

The role requires solid communication, multitasking, CRM proficiency, and a team-oriented mindset in a fast-paced home-services environment.