Garage Door Dispatch & Customer Care Specialist

495 Garage Door; Maryland; On-site; USD 30,000 - 40,000; Full time

Job summary

495 Garage Door in Maryland is seeking a Professional Call Center Representative to provide excellent service to customers. This role involves answering questions, handling complaints, and scheduling appointments for garage door services.

The ideal candidate should have a customer-focused approach, be detail-oriented, and possess at least one year of experience in customer service or dispatching. Knowledge of geography in the DMV area is essential for efficient routing of technicians.

Qualifications

• One (1) year of Customer service or dispatching experience required.
• Polite, reliable, knowledgeable, and adaptable.

Responsibilities

• Provide outstanding service to customers by answering questions and handling complaints.
• Schedule appointments for garage door service.
• Listen to clients to understand their concerns and provide efficient responses.
• Build routes for technicians servicing garage doors.

Skills

Customer-focused

Detail oriented

Knowledge of geography (DMV area)

Ability to read a map

Multitasking

Job description

495 Garage Door in Maryland is seeking a Professional Call Center Representative to provide excellent service to customers. This role involves answering questions, handling complaints, and scheduling appointments for garage door services.

The ideal candidate should have a customer-focused approach, be detail-oriented, and possess at least one year of experience in customer service or dispatching. Knowledge of geography in the DMV area is essential for efficient routing of technicians.