Dispatcher/CSR

Radford Overhead Doors Inc; California (MO); On-site; USD 38,000 - 60,000; Full time

Job summary

Radford Overhead Doors Inc is seeking a Dispatcher/CSR Front Desk to provide exceptional customer service, manage calls, schedule and confirm jobs, and coordinate parts and warranties. The role requires strong communication, multitasking, and tech proficiency to support field technicians.

Ideal candidates will be resourceful problem solvers with the ability to take direction from management. Experience in sales, administration, or the garage door industry is a plus but not mandatory.

Qualifications

• Must be able to provide outstanding customer service.
• Strong communication and organizational skills required.
• Proficiency with technology and common software.
• Ability to multitask and handle multiple priorities.

Responsibilities

• Handle customer calls and inquiries at the front desk.
• Schedule and confirm jobs, coordinate with field technicians.
• Process orders, parts, and warranties; prepare estimates.
• Support field staff and ensure accurate information flow.

Skills

Customer service

Excellent communication

Technology proficiency

Multi-tasking

Problem solving

Job description

Job Description

Major functions of the Dispatcher/CSR Front Desk position include customer service, processing calls, scheduling and confirming jobs, ordering parts and products, sending estimates, processing warranty claims and supporting field service technicians as needed. The right candidate for this position must be: results oriented, a great multi-tasker, very proficient with technology,a great communicator with the ability to deliver excellent customer service. Must be a resourceful problem solverand be able to take direction from management. Other experience that would be a plus but not mandatory would include: sales, administrative, bookkeeping, social media management and garage door or gate industry experience.