Customer Service & Dispatch Pro - Home Services

Socket.dev; Weymouth (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life insurance

Disability insurance

Paid training

Career growth opportunities

Job summary

Boston Standard in Weymouth, MA is seeking a friendly Customer Service Representative/Dispatcher to handle a busy phone, schedule service, and ensure every customer feels taken care of. The role requires organizing information and maintaining accuracy across systems.

The position involves communicating with dispatchers, technicians and teammates, resolving issues, and supporting administrative tasks. Compensation includes benefits, growth opportunities, and a supportive team environment.

Qualifications

• 1+ years of customer service and/or call center required.
• Home Services experience preferred.
• Excellent phone presence and communication skills.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions to understand their needs.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.
• Follow up with customers as needed.
• Identify opportunities for additional services and maintenance plans.
• Enter and maintain accurate customer information in company systems.
• Communicate with dispatchers, technicians, and other team members.
• Handle customer concerns calmly and professionally.
• Assist with administrative tasks and special projects as needed.

Skills

Customer service

Call center

Organization

multitask

Communication

Tools

Service Titan

Booking software

Job description

Boston Standard in Weymouth, MA is seeking a friendly Customer Service Representative/Dispatcher to handle a busy phone, schedule service, and ensure every customer feels taken care of. The role requires organizing information and maintaining accuracy across systems.

The position involves communicating with dispatchers, technicians and teammates, resolving issues, and supporting administrative tasks. Compensation includes benefits, growth opportunities, and a supportive team environment.