Customer Service Representative/Dispatcher

Socket.dev; Weymouth (MA); On-site; USD 33,000 - 34,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

401(k) with company match

Paid time off

Paid holidays

Life insurance

Disability insurance

Paid training

Career growth opportunities

Job summary

Boston Standard in Weymouth, MA is seeking a friendly Customer Service Representative/Dispatcher to handle a busy phone, schedule service, and ensure every customer feels taken care of. The role requires organizing information and maintaining accuracy across systems.

The position involves communicating with dispatchers, technicians and teammates, resolving issues, and supporting administrative tasks. Compensation includes benefits, growth opportunities, and a supportive team environment.

Qualifications

• 1+ years of customer service and/or call center required.
• Home Services experience preferred.
• Excellent phone presence and communication skills.

Responsibilities

• Answer incoming calls and provide a professional, friendly customer experience.
• Schedule service appointments and gather accurate customer information.
• Listen to customer concerns and ask the right questions to understand their needs.
• Handle multiple calls, tasks, and priorities in a fast-paced environment.
• Follow up with customers as needed.
• Identify opportunities for additional services and maintenance plans.
• Enter and maintain accurate customer information in company systems.
• Communicate with dispatchers, technicians, and other team members.
• Handle customer concerns calmly and professionally.
• Assist with administrative tasks and special projects as needed.

Skills

Customer service

Call center

Organization

multitask

Communication

Tools

Service Titan

Booking software

Job description

Customer Service Representative/Dispatcher

Weymouth, MA

At Boston Standard, you’ll get steady work, great equipment, a strong team behind you, and plenty of opportunity to make money and grow. We’re busy, we’re growing, and we want HVAC, plumbing, and electrical pros who know their stuff and take pride in doing the job right.

Ifyou’reready for a company that keeps you busy and appreciates what you bring to the table,let’stalk.

Job Description

We are looking for a friendly, organized Customer Service Representative who can handle a busy phone, solve problems, and make sure every customer feels taken care of.

Job Duties

Answer incoming calls and provide a professional, friendly customer experience

Schedule service appointments and gatheraccuratecustomer information

Listen to customer concerns and ask the right questions to understand their needs

Handle multiple calls, tasks, and priorities in a fast-paced environment

Follow up with customers as needed

Identifyopportunities foradditionalservices and maintenance plans

Enter andmaintainaccuratecustomer information in company systems

Communicate with dispatchers, technicians, and other team members

Handle customer concerns calmly and professionally

Assistwith administrative tasks and special projects as needed

Skills & Experience

1+ years of customer service and/or call center required

Home Services experience preferred

Excellent phone presence and communication skills

Strong organization and attention to detail

Ability to multitask and prioritize in a busy environment

Comfortable handling upset or frustrated customers

Basic computerproficiencyand ability to learn new software quickly

Microsoft Office knowledge required

Strong written communication skills

Dependable, positive, and team-oriented

Service Titan/Booking software experience is a plus

What Success Looks Like

Shows up ready to work and follows through on commitments

Takes pride in quality work and attention to detail

Communicates clearly with customers and teammates

Works safely and follows established processes

Takes ownership, solves problems, and is willing to keep learning

Benefits

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability insurance

Paid training and professional development

Opportunities for career growth and advancement

Pay

$24-25/hr

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