Administrative & Customer Service Specialist (CRM & Dispatch)

ServiceMaster Dynamic Cleaning; Worcester (MA); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Dental insurance

Health insurance

Paid time off

Vision insurance

Training & development

Job summary

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service professional to administer job information and support a fast-paced office in Massachusetts. The role requires excellent telephone etiquette, flexibility, and accurate data handling.

The ideal candidate will be reliable, solve problems, and work well both as part of a team and individually. The position involves managing CRM entries, coordinating with project managers and vendors, and ensuring information accuracy

Qualifications

• Experience in phone-based customer service or call center roles.
• Ability to multitask and manage multiple job files.
• Strong attention to detail and accuracy in data handling.
• Problem-solving mindset with a pleasant disposition.

Responsibilities

• Enter new jobs into ServiceMaster CRM with client and job details.
• Review information in files and capture missing data.
• Answer calls, greet visitors, and resolve inquiries.
• Communicate with project managers, insurance adjusters, vendors, and customers.
• Use multiple databases to ensure accurate job information.
• Handle additional projects as needed.

Skills

Phone-based customer service

Multitasking

Prioritization

Self motivated

Team & independent work

Attention to detail

Tools

CRM software

Job description

ServiceMaster Dynamic Cleaning is seeking a detail-oriented customer service professional to administer job information and support a fast-paced office in Massachusetts. The role requires excellent telephone etiquette, flexibility, and accurate data handling.

The ideal candidate will be reliable, solve problems, and work well both as part of a team and individually. The position involves managing CRM entries, coordinating with project managers and vendors, and ensuring information accuracy