Dispatcher

Socket.dev; Stoneham (MA); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off and paid holidays

Company-paid life and disability ins.

Paid training and professional develop

Career growth opportunities

Employee and family discounts

Job summary

Sila Boston is seeking an organized Dispatcher in Stoneham, MA to keep technicians moving and customers informed within a fast-paced service schedule.

You’ll join a supportive team with tools and training to grow, while contributing to efficient routing and excellent service delivery.

Qualifications

• 2+ years dispatching experience preferred.
• Experience in HVAC/plumbing/electrical/home services dispatch preferred.
• Strong organizational, problem-solving, and decision-making skills.
• Ability to manage multiple technicians and calls simultaneously.
• Excellent communication and customer service skills.
• Calm under pressure and adaptable to changing priorities.
• Proficient with scheduling/dispatch software; Service Titan preferred.

Responsibilities

• Dispatch technicians to service calls based on location, skill set, priority, and customer needs.
• Manage and adjust the daily service schedule throughout the day.
• Monitor technician progress and keep calls moving efficiently.
• Communicate schedule changes and arrival updates to customers.
• Work closely with technicians, CSRs, managers, and field leadership.
• Prioritize emergency and high-priority calls.
• Help maximize technician productivity and minimize drive time.
• Maintain accurate notes and job information in the dispatching system.
• Respond quickly when schedules change, calls run long, or emergencies arise.
• Support customers and field teams in a fast-paced service environment.

Skills

Dispatch experience

HVAC/Plumbing/Electrical dispatch

Organizational skills

Problem solving

Time management

Customer service

Calm under pressure

Scheduling software

Service Titan

Geography knowledge

Tools

Service Titan

Scheduling software

Job description

Sila MA || Stoneham, MA

Dispatcher

Tired of being just another Dispatcher on the schedule? Come work somewhere that actually values what you bring to the table.

At Sila Boston, we take care of our people, invest in great tools and training, and give our techs real opportunities to grow and make great money. You’ll have steady work, a strong team behind you, and the resources of a growing company - without losing that local team feel.

If you’re good at what you do and want to work with good people who appreciate it, come see why Sila Boston is a great place to build your career.

Job Description

We are looking for an organized, quick-thinking Dispatcher who can keep technicians moving, customers informed, and a busy service schedule running smoothly.

Job Duties

• Dispatch technicians to service calls based on location, skill set, priority, and customer needs
• Manage and adjust the daily service schedule throughout the day
• Monitor technician progress and keep calls moving efficiently
• Communicate schedule changes and arrival updates to customers
• Work closely with technicians, CSRs, managers, and field leadership
• Prioritize emergency and high-priority calls
• Help maximize technician productivity and minimize drive time
• Maintain accurate notes and job information in the dispatching system
• Respond quickly when schedules change, calls run long, or emergencies arise
• Support customers and field teams in a fast-paced service environment

Skills & Experience

• 2+ years of dispatching experience preferred
• HVAC, plumbing, electrical, or home services dispatch experience strongly preferred
• Strong organization, problem-solving, and decision-making skills
• Ability to manage multiple technicians and calls at the same time
• Excellent communication and customer service skills
• Ability to stay calm and adjust quickly when priorities change
• Strong computer skills and experience with scheduling/dispatch software
• Service Titan experience strongly preferred
• Knowledge of local geography and efficient routing is a plus

What Success Looks Like

• Shows up ready to work and follows through on commitments
• Takes pride in quality work and attention to detail
• Communicates clearly with customers and teammates
• Works safely and follows established processes
• Takes ownership, solves problems, and is willing to keep learning

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off and paid holidays
• Company-paid life and disability insurance
• Paid training and professional development

Opportunities for career growth and advancement

Employee and family discounts on services