Customer Service & Dispatch Specialist

Eastern Propane; Danvers (MA); On-site; USD 29,000 - 32,000; Full time

Benefits offered by this job

100% paid insurance

401(k) matching

Fuel discounts

Training Center

PTO + holidays

Veterans holiday

Growth opportunities

Wellness reimbursement

Voluntary benefits

Job summary

Eastern Propane, a family-owned full-service propane and oil company, is seeking a Service Department Customer Service role in Danvers, MA. You will handle customer questions, dispatch support to Service Technicians, and manage scheduling with accuracy to ensure total satisfaction.

Qualifications include a high school diploma or GED, experience with a multi-line phone system, and strong English reading/writing and math skills.

Qualifications

• Must have high school diploma or GED.
• Experience operating a multi-line phone system is preferred.
• Strong reading/writing in English and basic math skills.

Responsibilities

• Respond to customer questions, concerns, and inquiries in a professional, positive, and respectful manner.
• Take incoming calls from Service Technicians and provide servicing and dispatch support.
• Manage service call scheduling and dispatch in a timely and accurate manner.
• Provide requested information using company software and assist customers to achieve satisfaction.
• Enter customer information and charges into the computer system; file customer documentation.

Skills

Multitasking

Customer service

Administrative skills

Communication

Education

High school diploma or GED

Tools

Phone system

Job description

Eastern Propane, a family-owned full-service propane and oil company, is seeking a Service Department Customer Service role in Danvers, MA. You will handle customer questions, dispatch support to Service Technicians, and manage scheduling with accuracy to ensure total satisfaction.

Qualifications include a high school diploma or GED, experience with a multi-line phone system, and strong English reading/writing and math skills.