Dispatch & Customer Service Specialist

Thousand Oaks Plumbing; Thousand Oaks (CA); Vor Ort; USD 42.000 - 65.000; Vollzeit

Zusammenfassung

Thousand Oaks Plumbing is seeking a Customer Service/Dispatch Specialist to handle inbound and outbound calls, schedule and confirm appointments, and resolve customer inquiries. You will coordinate with dispatch to ensure technicians are informed and dispatched efficiently.

The role requires strong phone etiquette, the ability to multitask in a fast-paced environment, and a collaborative approach with field staff. Evening and weekend availability is a plus.

Qualifikationen

• Experience in a call center or customer service with dispatch exposure.
• Strong interpersonal and phone etiquette skills.
• Able to handle multiple priorities in a fast-paced environment.
• Ability to explain information clearly and guide customers.

Aufgaben

• Answer incoming calls related to service, billing, and other departments promptly.
• Make warm outbound calls to schedule, confirm, and survey appointments.
• Maintain positive customer relationships and resolve issues.
• Follow scripts and achieve productivity standards.
• Manage after-hours messages and coordinate with dispatch.
• Provide service recommendations and assist other departments as needed.

Kenntnisse

Call center

Dispatch

Customer service

Multitasking

Phone etiquette

Attention to detail

Team player

Microsoft Office

Scheduling software

Stress tolerance

Bilingual

Tools

ServiceTitan

Microsoft Office

Scheduling/Dispatch software

Jobbeschreibung

Thousand Oaks Plumbing is seeking a Customer Service/Dispatch Specialist to handle inbound and outbound calls, schedule and confirm appointments, and resolve customer inquiries. You will coordinate with dispatch to ensure technicians are informed and dispatched efficiently.

The role requires strong phone etiquette, the ability to multitask in a fast-paced environment, and a collaborative approach with field staff. Evening and weekend availability is a plus.