Customer Service & Dispatch Coordinator (HVAC/Plumbing)

Prevueaps; Lock Haven (Clinton County); On-site; USD 25,000 - 29,000; Full time

Job summary

Redmond's Complete Comfort is seeking an Office Assistant - Customer Service Specialist to support customers and coordinate service scheduling at our Lock Haven office.

Responsibilities include answering inquiries, directing calls, and assisting with quotes and appointments while using ServiceTitan CRM and standard office software. This role offers steady hours, on-site work, and a competitive hourly rate.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Proficient with basic computer applications including Word, Excel, and Outlook.
• Professional, courteous, and approachable attitude when assisting customers.
• Strong written and verbal communication abilities.
• Excellent customer support and relationship-building skills.
• Strong attention to detail with accurate typing and data entry.

Responsibilities

• Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers.
• Assist clients through phone, email, online messaging, and face-to-face interactions by providing information about products and services.
• Organize and manage service appointment scheduling.
• Coordinate technician dispatching and daily routing.
• Handle warranty submissions and equipment registrations accurately.
• Maintain organized warranty and return documentation in digital and paper formats.
• Process warranty claims and keep all related files up to date.
• Inform customers about available products, services, and company offerings.
• Support outbound communications including confirmation calls and renewal follow-ups.
• Update and maintain customer profiles, records, complaints, and communication history.
• Deliver exceptional customer service and ensure a positive customer experience.
• Utilize ServiceTitan CRM and dispatch software daily for scheduling and workflow tracking.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

ServiceTitan CRM

Dispatch software

MS Word

MS Excel

Outlook

Job description

Redmond's Complete Comfort is seeking an Office Assistant - Customer Service Specialist to support customers and coordinate service scheduling at our Lock Haven office.

Responsibilities include answering inquiries, directing calls, and assisting with quotes and appointments while using ServiceTitan CRM and standard office software. This role offers steady hours, on-site work, and a competitive hourly rate.