Office Assistant - Customer Service Specialist

Prevueaps; Lock Haven (Clinton County); On-site; USD 25,000 - 29,000; Full time

Job summary

Redmond's Complete Comfort is seeking an Office Assistant - Customer Service Specialist to support customers and coordinate service scheduling at our Lock Haven office.

Responsibilities include answering inquiries, directing calls, and assisting with quotes and appointments while using ServiceTitan CRM and standard office software. This role offers steady hours, on-site work, and a competitive hourly rate.

Qualifications

• High school diploma or equivalent.
• 1+ year of customer service experience.
• Proficient with basic computer applications including Word, Excel, and Outlook.
• Professional, courteous, and approachable attitude when assisting customers.
• Strong written and verbal communication abilities.
• Excellent customer support and relationship-building skills.
• Strong attention to detail with accurate typing and data entry.

Responsibilities

• Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers.
• Assist clients through phone, email, online messaging, and face-to-face interactions by providing information about products and services.
• Organize and manage service appointment scheduling.
• Coordinate technician dispatching and daily routing.
• Handle warranty submissions and equipment registrations accurately.
• Maintain organized warranty and return documentation in digital and paper formats.
• Process warranty claims and keep all related files up to date.
• Inform customers about available products, services, and company offerings.
• Support outbound communications including confirmation calls and renewal follow-ups.
• Update and maintain customer profiles, records, complaints, and communication history.
• Deliver exceptional customer service and ensure a positive customer experience.
• Utilize ServiceTitan CRM and dispatch software daily for scheduling and workflow tracking.

Skills

Customer service

Communication

Data entry

Education

High school diploma or equivalent

Tools

ServiceTitan CRM

Dispatch software

MS Word

MS Excel

Outlook

Job description

Redmond's Complete Comfort | Lock Haven, PA

We are a family-owned & operated full-service HVAC, plumbing, & electrical company serving central PA. Our skilled, diverse team is committed to delivering exceptional services, from expert advice to top-tier maintenance and installation, all while fostering a supportive environment for professional growth.

Why Work With Us?

• Join a company known for its integrity and commitment to positively impacting the community.
• We care about your well-being and support both your professional and personal needs, including your family.
• Be valued and challenged in a supportive environment where you can make a real difference in our community and customers' lives.
• Could-based dispatch software - We use Service Titan (no paper!)
• Consistent weekly pay schedule

Office Assistant - Customer Service Specialist

This position is the frontline support for customers, responsible for providing helpful information, answering inquiries, and addressing complaints in a professional and timely manner.

Pay Range: $18.00 to $21.00 per hour | depending on experience

Work Hours: 8:00am to 5:00pm | Monday to Friday | overtime as required

Benefits:

• Health Insurance: Company covers 75% of the employee premium, 25% for dependents
• Retirement Plan: IRA with 3% company match
• 3 PTO / sick days
• 6 paid holidays + 2 paid floating holidays (Easter & your birthday)!
• 40 hours paid vacation

What You Will Be Doing:

• Respond to and direct incoming calls in a timely and professional manner while maintaining strong communication with customers
• Assist clients through phone, email, online messaging, and face-to-face interactions by providing helpful information about company products and services
• Organize and manage service appointment scheduling
• Coordinate technician dispatching and daily routing
• Handle warranty submissions and equipment registrations accurately
• Maintain organized warranty and return documentation in both digital and paper formats
• Process warranty claims and keep all related files up to date
• Inform customers about available products, services, and company offerings
• Support outbound communication efforts, including confirmation calls, membership renewal follow-ups, and estimate follow-ups
• Update and maintain customer profiles, records, complaints, and communication history
• Deliver exceptional customer service and ensure a positive customer experience
• Utilize ServiceTitan CRM and dispatch software daily for scheduling, customer management, and workflow tracking

What We Are Looking For:

• High school diploma or equivalent
• 1 + year of customer service experience
• Proficient in basic computer applications, including Microsoft Word, Excel, and Outlook
• Professional, courteous, and approachable attitude when assisting customers
• Strong written and verbal communication abilities
• Excellent customer support and relationship-building skills
• Strong attention to detail with accurate typing and data entry capabilities
• Capable of handling multiple tasks while resolving issues efficiently
• Previous experience or familiarity with the HVAC or plumbing field is considered an asset