Customer Service & Dispatch Coordinator

Service 360 Group; Reading (Berks County); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Quarterly performance-based incentives

Health, dental, vision benefits

Vacation and holiday pay

Growth opportunities

Job summary

A reputable service contractor is seeking a Customer Service Representative/Dispatcher in Reading, PA. This full-time role involves coordinating customer requests, scheduling technicians, and maintaining accurate records. The ideal candidate will have strong communication skills and experience in customer service. The position offers competitive pay, a benefits package, and growth opportunities in a professional team environment.

Qualifications

• Proactive and detail-oriented in a fast-paced environment.
• Experience in dispatching or customer service preferred.
• Familiarity with electrical, plumbing, or HVAC is a plus.

Responsibilities

• Answer and route incoming calls to the appropriate technicians.
• Schedule and dispatch technicians for service appointments.
• Maintain accurate records of calls, jobs, and reports.
• Process invoices and customer payments.
• Follow up with customers regarding service satisfaction.
• Support construction administration, permit processing, and other office functions as needed.
• Follow up with customers on estimates, invoices, and service satisfaction.
• Participate in team meetings and ongoing training.

Skills

Strong communication skills

Organizational skills

Customer service experience

Multitasking ability

Microsoft Office proficiency

Microsoft Office

Service Titan

Tools

Service Titan

Job description

Customer Service Representative / Dispatcher

Full-Time | Monday – Friday, 7:00 AM – 4:00 PM Electrical, Mechanical, and Plumbing Service Contractor

We are a trusted Electrical, Mechanical, and Plumbing (MEP) service contractor seeking a dependable Customer Service Representative/Dispatcher to join our team. This is a full-time position where you'll be the key link between our customers, technicians, and office staff.

What You'll Do

• Answer and route incoming calls, gather details for service requests, and provide excellent customer service.
• Schedule, coordinate, and dispatch technicians for electrical, plumbing, and HVAC service appointments.
• Maintain accurate call data, job information, and reports in Service Titan (experience helpful, but training provided).
• Process purchase orders, invoices, and customer credit card payments.
• Assist with proposals, memberships, and preventative maintenance scheduling.
• Support construction administration, permit processing, and other office functions when needed.
• Follow up with customers on estimates, invoices, and service satisfaction.
• Participate in team meetings and ongoing training.

What We're Looking For

• Strong communication and organizational skills.
• Ability to multitask, prioritize, and stay detail-oriented in a fast-paced environment.
• Customer service or dispatching experience (electrical, plumbing, or HVAC industry a plus).
• Computer proficiency, including Microsoft Office (Outlook, Word, Excel, Teams).
• Flexibility and a proactive, problem-solving mindset.

What We Offer

• Competitive pay and full-time stability.
• Quarterly performance-based incentive program.
• Comparable benefits package (health, dental, vision, life, STD/LTD, retirement).
• Vacation and Holiday pay.
• Growth opportunities and training support in a professional team environment.

If you're ready to be part of a reputable contractor where your role truly makes a difference, we'd love to hear from you!

We serve Reading, PA and Surrounding Areas.