Customer Service & Dispatch Coordinator

Elevated HR Consulting; Tucker (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

My Aire Heating and Cooling is seeking a CSR and Dispatcher to deliver exceptional customer service, coordinate schedules, and dispatch technicians for efficient operations. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The CSR handles customer inquiries, schedules service, and maintains accurate records, while the dispatcher assigns jobs, communicates changes, and keeps field staff informed in real time.

Qualifications

• High school diploma or equivalent required.
• Previous experience in the industry is preferred.
• Strong communication and problem-solving skills are essential.
• Excellent attention to detail and time management abilities.

Responsibilities

• Answer incoming calls promptly and professionally from customers.
• Schedule service calls based on technician availability and customer needs.
• Input customer information accurately into the system and maintain records of appointments and service history.
• Follow up with customers to ensure satisfaction and promote maintenance offers as appropriate.
• Dispatch technicians to jobs based on skill, location, and urgency, and keep schedules updated.

Skills

Customer service

Communication

Analytical skills

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

HouseCall Pro

Job description

My Aire Heating and Cooling is seeking a CSR and Dispatcher to deliver exceptional customer service, coordinate schedules, and dispatch technicians for efficient operations. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The CSR handles customer inquiries, schedules service, and maintains accurate records, while the dispatcher assigns jobs, communicates changes, and keeps field staff informed in real time.