Customer Service & Dispatch Coordinator

Aire Serv; Victoria (TX); On-site; USD 20,664,000 - 35,818,000; Full time

Job summary

Aire Serv is actively interviewing for a Customer Service Representative & Dispatcher to be a key member of the team, handling service requests and customer complaints with respect and courtesy. You will schedule appointments, assign daily work, and support sales and marketing efforts while maintaining office procedures and order reviews.

The role emphasizes strong communication, data entry and computer skills, with a positive, independent team player attitude, in a US-based Aire Serv location.

Qualifications

• Administrative experience preferred.
• Strong written and verbal communication skills.
• Detail-oriented with strong data entry skills.
• Positive Attitude.
• Team player who can work independently.
• General computer knowledge, including Microsoft Office.
• Typing skills are a plus.

Responsibilities

• Receive incoming calls in a professional and courteous manner.
• Scheduling appointments.
• Assigning daily work/calls to other team members.
• Perform marketing and sales functions to sell additional work and earn business.
• Complete work orders, return customer calls and respond to customer complaints.
• Maintain office services by organizing office operations and procedures, and preparing and reviewing purchase orders.
• Perform other duties as needed which may include cross-training in related positions.

Skills

Administrative experience

Communication skills

Data entry

Positive attitude

Team player

Microsoft Office

Typing skills

Tools

Microsoft Office

Job description

Aire Serv is actively interviewing for a Customer Service Representative & Dispatcher to be a key member of the team, handling service requests and customer complaints with respect and courtesy. You will schedule appointments, assign daily work, and support sales and marketing efforts while maintaining office procedures and order reviews.

The role emphasizes strong communication, data entry and computer skills, with a positive, independent team player attitude, in a US-based Aire Serv location.