CSR

Elevated HR Consulting; Tucker (GA); On-site; USD 36,000 - 60,000; Full time

Job summary

My Aire Heating and Cooling is seeking a CSR and Dispatcher to deliver exceptional customer service, coordinate schedules, and dispatch technicians for efficient operations. The role requires strong communication, attention to detail, and the ability to multitask in a fast-paced environment.

The CSR handles customer inquiries, schedules service, and maintains accurate records, while the dispatcher assigns jobs, communicates changes, and keeps field staff informed in real time.

Qualifications

• High school diploma or equivalent required.
• Previous experience in the industry is preferred.
• Strong communication and problem-solving skills are essential.
• Excellent attention to detail and time management abilities.

Responsibilities

• Answer incoming calls promptly and professionally from customers.
• Schedule service calls based on technician availability and customer needs.
• Input customer information accurately into the system and maintain records of appointments and service history.
• Follow up with customers to ensure satisfaction and promote maintenance offers as appropriate.
• Dispatch technicians to jobs based on skill, location, and urgency, and keep schedules updated.

Skills

Customer service

Communication

Analytical skills

Attention to detail

Time management

Education

High school diploma or equivalent

Tools

HouseCall Pro

Job description

Job Summary:

The CSR and Dispatcher at My Aire Heating and Cooling is responsible for delivering exceptional customer service, coordinating schedules, and dispatching technicians to ensure efficient operations. This role requires strong communication skills, attention to detail, and the ability to multitask in a fast-paced environment.

Duties/Responsibilities:

CSR Duties:

Customer Interaction:

• Answer incoming calls promptly and professionally.
• Greet customers with a friendly and helpful attitude.
• Handle customer inquiries, complaints, and service requests efficiently.
• Provide accurate information about services, pricing, and scheduling.

Scheduling Appointments:

• Schedule service calls based on technician availability and customer needs.
• Confirm appointments and notify customers of any changes.
• Make outgoing calls to schedule service and maintenance appointments.

Data Entry and Record Keeping:

• Accurately input customer information into the HouseCall Pro system.
• Maintain up-to-date records of appointments, payments, and service history.

Follow-Up and Customer Satisfaction:

• Follow up with customers to ensure satisfaction and collect feedback.
• Offer maintenance agreements or promotions as needed.

Dispatcher Duties:

Dispatching Technicians:

• Assign jobs to technicians based on skill level, location, and urgency.
• Monitor technicians schedules and adjust dispatching to meet deadlines.
• Log callouts and inform Mr. Bryant of schedule changes.
• Communicate job updates or schedule changes to technicians.

Communication and Coordination:

• Provide technicians with job details, customer information, and directions.
• Relay any changes or emergencies to field staff in real time.

Problem Solving:

• Address delays, customer cancellations, or scheduling issues promptly.
• Keep customers informed of any appointment changes.

Required Skills/Abilities:

• Exceptional customer service skills.
• Ability to communicate effectively with customers.
• Excellent analytical and problem-solving skills.
• Excellent attention to detail and time management skills.

Education and Experience:

• High school diploma or equivalent required.
• Previous experience in industry is preferred.

Job Type: Full-time

Work Location: In person