Service & Sales Coordinator — Part-Time with Growth

Nh-Ross; Middle Island (NY); On-site; USD 25,000 - 36,000; Part time

Benefits offered by this job

PTO

Training and development

Advancement opportunities

Full-time transition

Supportive team environment

Referral program

Job summary

NH Ross Plumbing, Heating, Cooling & Electric is seeking a highly organized, professional Service & Sales Coordinator to join our Contact Center team in a part-time role. The position blends customer service, dispatching, and installation coordination to manage the customer journey from first contact to project completion.

You will book appointments, coordinate schedules for technicians and sales reps, and ensure thorough follow-up and documentation, with opportunities to grow into full-time

Qualifications

• Customer service, dispatching, scheduling, administrative, permitting, home service, construction, HVAC, plumbing, or electrical industry experience is a plus, but the right attitude, communication skills, and organizational ability are equally important.

Responsibilities

• Answer incoming customer calls with a professional, friendly voice.
• Book service, sales, and installation appointments.
• Communicate with customers by phone, text, and email.
• Coordinate technician and sales representative schedules.
• Dispatch and assist with the daily service schedule.
• Schedule installation projects and communicate expectations with customers.
• Follow installation projects from scheduling through final completion.
• Maintain communication between customers, technicians, installers, sales representatives, and management.
• Coordinate town permit applications and required documentation.
• Communicate and coordinate with utility companies when required for customer projects.
• Track open items, permits, inspections, appointments, and project requirements to ensure nothing falls through the cracks.
• Follow up with customers regarding upcoming appointments, project status, documentation, and next steps.
• Keep accurate and organized customer and job information in company systems.
• Help identify opportunities to improve the customer experience and keep jobs moving forward.

Skills

Strong communicator

Organized and detail-oriented

Multi-tasking

Customer service experience

Job description

NH Ross Plumbing, Heating, Cooling & Electric is seeking a highly organized, professional Service & Sales Coordinator to join our Contact Center team in a part-time role. The position blends customer service, dispatching, and installation coordination to manage the customer journey from first contact to project completion.

You will book appointments, coordinate schedules for technicians and sales reps, and ensure thorough follow-up and documentation, with opportunities to grow into full-time